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Determinants of Customer Satisfaction in a Multi-Channel B2B Environment

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References

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1999A Dynamic Model of Customers' Usage of Services: Usage as an Antecedent and Consequence of Satisfaction556 cited
2006Service Quality in Multichannel Services Employing Virtual Channels443 cited
2004The role of multichannel integration in customer relationship management367 cited
2003The customer has escaped.133 cited
2004Managing customer preferences in a multi‐channel environment using Web services

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55 cited

2000Supplier Base Management: Experiences from the UK and Germany37 cited

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