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Airline market share and customer service quality: a reference-dependent model

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References

1991Loss Aversion in Riskless Choice: A Reference-Dependent Model6,428 cited
1993Modeling Loss Aversion and Reference Dependence Effects on Brand Choice903 cited
1991The Dominant-Firm Advantage in Multiproduct Industries: Evidence from the U. S. Airlines180 cited
1992Dynamic Effects of the Order of Entry on Market Share, Trial Penetration, and Repeat Purchases for Frequently Purchased Consumer Goods155 cited
1995Air carrier demand124 cited
1992FREQUENT FLYER PROGRAMS AND BUSINESS TRAVELLERS: AN EMPIRICAL INVESTIGATION /89 cited

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2007Asymmetric preference formation in willingness to pay estimates in discrete choice models192 cited
2009Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing124 cited
2014Service Failure Severity, Customer Satisfaction, and Market Share100 cited
2011Deploying effective service strategy in the operations stage of high-speed rail88 cited
2015Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry68 cited
2013Too busy to help: Antecedents and outcomes of interactional justice in web-based service encounters66 cited
2010Applying loss aversion to investigate service quality in logistics62 cited
2021

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Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats

59 cited

2022How Green Marketing Influences Customers’ Green Behavioral Intentions in the Context of Hot-Spring Hotels54 cited

2017Accounting for price endogeneity in airline itinerary choice models: An application to Continental U.S. markets53 cited

2007Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: a case of Taiwan52 cited

2009Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector48 cited

2009Knowledge sharing and customer relationship management in the travel service alliances47 cited

2012Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions34 cited

2003Airport leakage and airline pricing strategy in single-airport regions31 cited

2018Online hotel demand model and own-price elasticities: An empirical application in a mature resort destination31 cited