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Statistical Quality Control in Retail Banking
4 references·0 citing·18 second hop
Statistical Quality Control in Retail Banking (1991)Statistical Quality Control in Retail Ban…Quality in the Service Sector: A Review (1989)Quality in the Service Sector…Applied production and operations management (1987)Applied production and operat…Quality counts in services, too (1985)Quality counts in services, t…Production/Operations Management: Concepts and Situations (1981)Production/Operations Managem…Classifying Services to Gain Strategic Marketing Insights (1983)Emerging perspectives on services marketing (1983)Strategic Management and Marketing in the Service Sector (1984)Student perceptions of service quality in a UK university business and management faculty (2000)The relationships among quality, value, satisfaction and behavioral intention in health care provider choice (2002)Online service quality dimensions and their relationships with satisfaction (2004)Breaking Free from Product Marketing (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Marketing for Service Industries-A Revie (1993)Quality in Retail Banking (1994)Service quality measurement in the banking sector in South Korea (2003)MRP with uncertainty: a review and some extensions (1991)An analysis of the product-process matrix and repetitive manufacturing (1995)The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in Taiwan (2002)Defining Critical Elements in JIT Implementation (1994)Operations: From Factory to Service Management (1994)How to fail in project management (without really trying) (1996)
this work references cited by second hop

References

  • 1985Quality counts in services, too580 cited
  • 1989Quality in the Service Sector: A Review245 cited
  • 1987Applied production and operations management140 cited
  • 1981Production/Operations Management: Concepts and Situations78 cited

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