References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1993Cultures and Organizations: Software of the Mind.17,690 cited
• 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
• 1973The nature of human values10,141 cited
• 1988The Effect of National Culture on the Choice of Entry Mode6,253 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1990Consumer Evaluations of Brand Extensions3,266 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1992An empirical assessment of the SERVQUAL scale2,126 cited
• 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
• 1996A Reexamination of the Determinants of Consumer Satisfaction