Article2006

Motivating Language in Industry: Its Impact on Job Satisfaction and Perceived Supervisor Effectiveness

131 citations0/0 files storedJournal of Business Communication

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Employee Performance and Management Job Satisfaction and Organizational Behavior Leadership and Management in Organizations

Abstract

This article reports on a study of the use of motivating language (ML) by employees of the southeast regional division of a Fortune 500 company. The relationship between the supervisory use of ML, communication competence, communication satisfaction (CS), employees’ job satisfaction, and perceived supervisory effectiveness was explored. The study was based on a sample of 136 participating employees surveyed via an interactive Internet survey of a 400-person organization. Suggestions for further research are presented. The identification of the specific relationship between the use of language and communication competence, CS, job satisfaction, and leaders’ perceived effectiveness establishes a direct link between communication, leadership, and job satisfaction.

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References

1987Leadership and Performance beyond Expectations 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling 1989Organizational Theories: Some Criteria for Evaluation 1998The effects of leader motivating language on subordinate performance and satisfaction

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2012HRM, Communication, Satisfaction, and Perceived Performance 2007The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction 2020Examining the Effects of Internal Communication and Emotional Culture on Employees’ Organizational Identification 2018Empathetic Leadership: How Leader Emotional Support and Understanding Influences Follower Performance 2020Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry 2014Strategic Vision and Values in Top Leaders’ Communications 2012The Relationship Between Leader Motivating Language and Self-Efficacy: A Partial Least Squares Model Analysis 2021Fostering Employee Trust via Effective Supervisory Communication during the COVID-19 Pandemic: Through the Lens of Motivating Language Theory

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