Process Re-Design For Enhanced Human Performance

Abstract

Faced with sophisticated global competition, companies arc busily reinventing themselves. This offers an opportunity for performance technologists t.o re-think the value added component of their contribution to enhanc-ing human performance. In this eval u-ation. the four values of speed, simplicity, stretch, and self-conlidenco assume a central role. Design, as in the past, is key, but design must, be founded on the assumption that all human performance involves a process or combination of processes. Furthermore, processes are subject to variability of one kind or another, variability that is either predictable or random. It is argued that a process orientation, rather than a focus on inputs and outputs, offers performance technologists a more direct way of contributing to the realization of key business goals and more effectively focuses training and development on performance issues. Process re-design is a key strategy in the realization of these two goals.

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