Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement

Mohamed Zairi

103 citations0/0 files storedBusiness Process Re-engineering &amp Management Journal

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Accounting and Organizational Management Quality and Supply Management Management Systems and Quality Improvement

Abstract

In the third of three articles introduces a model of total quality‐based performance measurement. The model includes five sections: strategy development and goal deployment; process management and measurement; performance appraisal and management; break‐point performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies.

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References

1992The balanced scorecard : measures that drive performance 2015Strategic human resource management 1987Relevance Lost: The Rise and Fall of Management Accounting 1979Chief executives define their own data needs.1981Goal setting and task performance: 1969–1980.1965Planning and Control Systems: A Framework for Analysis 1991The performance measurement manifesto.1990The New Performance Challenge: Measuring Operations for World-Class Competition

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2003Process management practices and quality systems standards 2003Accounting for Managers: Interpreting Accounting Information for Decision-Making 2009Exploring process management: are there any widespread models and definitions?2011Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies 2013Investigating the effects of business process orientation on organizational innovation performance 2015

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