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Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement
16 references·16 citing·31 second hopsampled
Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement (1995)Effective process management through perf…Strategic human resource management (2015)Strategic human resource mana…Measuring Performance for Business Results (1994)Measuring Performance for Bus…Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future (1993)Vital Signs: Using Quality, T…Performance management in an international setting (1993)Performance management in an …The information mosaic (1992)The information mosaicThe balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The performance measurement manifesto. (1991)The performance measurement m…Measure Up!: Yardsticks for Continuous Improvement (1991)Measure Up!: Yardsticks for C…Making total quality work: Aligning organizational processes, performance measures, and stakeholders (1991)Making total quality work: Al…The New Performance Challenge: Measuring Operations for World-Class Competition (1990)The New Performance Challenge…Planning and Measurement in Your Organization of the Future (1989)Planning and Measurement in Y…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Goal setting and task performance: 1969–1980. (1981)Goal setting and task perform…Chief executives define their own data needs. (1979)Chief executives define their…Planning and Control Systems: A Framework for Analysis (1965)Planning and Control Systems:…Measurement: Definitions and Theories (1960)Measurement: Definitions and …The practice of strategic performance measurement systems (2015)The practice of strategic per…Conceptualisation of Sustainable Green Lean Six Sigma: an empirical analysis (2015)Conceptualisation of Sustaina…Using Project Performance to Measure Effectiveness of Quality Management System Maintenance and Practices in Construction Industry (2014)Using Project Performance to …THE BALANCED SCORECARD AND EFQM WORKING TOGETHER IN A PERFORMANCE MANAGEMENT FRAMEWORK IN CONSTRUCTION INDUSTRY (2013)THE BALANCED SCORECARD AND EF…Investigating the effects of business process orientation on organizational innovation performance (2013)Investigating the effects of …Understanding Process Performance Measurement Systems (2011)Understanding Process Perform…Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument (2011)Measuring Life Insurance Serv…Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies (2011)Core process management pract…Measuring Portfolio Strategic Performance Using Key Performance Indicators (2010)Measuring Portfolio Strategic…Exploring process management: are there any widespread models and definitions? (2009)Exploring process management:…Developing key performance indicators for airport safety and security (2007)Developing key performance in…Evaluation and revision of performance measurement systems (2004)Evaluation and revision of pe…Process management practices and quality systems standards (2003)Process management practices …Accounting for Managers: Interpreting Accounting Information for Decision-Making (2003)Accounting for Managers: Inte…Assessment of facilities management performance (2000)Assessment of facilities mana…Quality Improvement through Team Goal Setting, Feedback, and Problem Solving (1994)Quality Improvement through T…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Telling more than we can know: Verbal reports on mental processes. (1977)Social Learning Theory. (1978)Formative assessment and the design of instructional systems (1989)A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict (1995)Employability: A psycho-social construct, its dimensions, and applications (2004)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)Performance implications of strategic performance measurement in financial services firms (2003)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Designing a performance measurement system: A case study (2003)The interplay of different levers of control: A case study of introducing a new performance measurement system (2005)Past, present, and future of decision support technology (2002)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Designing performance measures: a structured approach (1997)A theoretical framework for analyzing the dimensions of manufacturing flexibility (1999)A framework of the factors affecting the evolution of performance measurement systems (2002)Theoretical Perspectives for Strategic Human Resource Management (1992)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Towards a dynamic theory of strategy (1991)Performance measurement system design (1995)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Strategic alignment: Leveraging information technology for transforming organizations (1999)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)A Design Science Research Methodology for Information Systems Research (2007)Conceptualizing total quality management in higher education (2004)Strategic orientation and performance of tourism firms: Evidence from a developing country (2010)Interrelationships between intellectual capital and performance (2011)
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References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2015Strategic human resource management3,437 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1979Chief executives define their own data needs.2,815 cited
  • 1981Goal setting and task performance: 1969–1980.2,451 cited
  • 1965Planning and Control Systems: A Framework for Analysis2,226 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited
  • 1991Measure Up!: Yardsticks for Continuous Improvement457 cited
  • 1989Planning and Measurement in Your Organization of the Future328 cited
  • 1994Measuring Performance for Business Results179 cited
  • 1960Measurement: Definitions and Theories161 cited
  • 1991Making total quality work: Aligning organizational processes, performance measures, and stakeholders147 cited
  • 1993Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future128 cited
  • 1992The information mosaic115 cited
  • 1993

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Performance management in an international setting
109 cited

Cited by

  • 2003Process management practices and quality systems standards129 cited
  • 2003Accounting for Managers: Interpreting Accounting Information for Decision-Making99 cited
  • 2009Exploring process management: are there any widespread models and definitions?94 cited
  • 2011Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies90 cited
  • 2013Investigating the effects of business process orientation on organizational innovation performance87 cited
  • 2015Conceptualisation of Sustainable Green Lean Six Sigma: an empirical analysis75 cited
  • 2010Measuring Portfolio Strategic Performance Using Key Performance Indicators72 cited
  • 2000Assessment of facilities management performance71 cited
  • 2007Developing key performance indicators for airport safety and security63 cited
  • 2014Using Project Performance to Measure Effectiveness of Quality Management System Maintenance and Practices in Construction Industry58 cited
  • 2011Understanding Process Performance Measurement Systems53 cited
  • 2004Evaluation and revision of performance measurement systems48 cited
  • 1994Quality Improvement through Team Goal Setting, Feedback, and Problem Solving44 cited
  • 2015The practice of strategic performance measurement systems35 cited
  • 2011Measuring Life Insurance Service Quality: An Empirical Assessment of SERVQUAL Instrument34 cited
  • 2013THE BALANCED SCORECARD AND EFQM WORKING TOGETHER IN A PERFORMANCE MANAGEMENT FRAMEWORK IN CONSTRUCTION INDUSTRY27 cited