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CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality
16 references·0 citing·38 second hop
CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality (2014)CRM/e-CRM Effects on Banks Performance an…Marketing introduction (2007)Marketing introductionMarket Orientation, Relationship Marketing Orientation, and Business Performance: The Moderating Effects of Economic Ideology and Industry Type (2005)Market Orientation, Relations…CRM: conceptualization and scale development (2005)CRM: conceptualization and sc…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…Antecedents and consequences of relationship quality in hotel industry (2002)Antecedents and consequences …The Crm Handbook: A Business Guide to Customer Relationship Management (2001)The Crm Handbook: A Business …Customer relationship management in financial services: towards information-enabled relationship marketing (2001)Customer relationship managem…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Accelerating Customer Relationships: Using Crm and Relationship Technologies (2000)Accelerating Customer Relatio…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Relationship marketing in consumer markets (1996)Relationship marketing in con…Managing the change from marketing planning to customer relationship management (1996)Managing the change from mark…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…A Transaction Cost Perspective on Vertical Contractual Structure and Interchannel Competitive Strategies (1988)A Transaction Cost Perspectiv…Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Customer relationship management: Finding value drivers (2006)Customer Engagement as a New Perspective in Customer Management (2010)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)How does CRM technology transform into organizational performance? A mediating role of marketing capability (2009)Scale development: ten main limitations and recommendations to improve future research practices (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Zero defections: quality comes to services. (1990)Handbook of Qualitative Research (1994)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)The role of multichannel integration in customer relationship management (2004)Online influencer marketing (2022)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Linking innovative product development with customer knowledge: a data-mining approach (2005)Customer relationship management and innovation capability: an empirical study (2010)Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain (2016)Customer relationship management research (1992‐2002) (2005)Customer Relationship Management: from Strategy to Implementation (2006)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon680 cited
  • 2005CRM: conceptualization and scale development633 cited
  • 2000Accelerating Customer Relationships: Using Crm and Relationship Technologies434 cited
  • 2001The Crm Handbook: A Business Guide to Customer Relationship Management432 cited
  • 2001Customer relationship management in financial services: towards information-enabled relationship marketing371 cited
  • 2002Antecedents and consequences of relationship quality in hotel industry365 cited
  • 1996Relationship marketing in consumer markets357 cited
  • 1988A Transaction Cost Perspective on Vertical Contractual Structure and Interchannel Competitive Strategies319 cited
  • 2007Marketing introduction301 cited

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  • 1996Managing the change from marketing planning to customer relationship management172 cited
  • 2005Market Orientation, Relationship Marketing Orientation, and Business Performance: The Moderating Effects of Economic Ideology and Industry Type172 cited
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