Technology Trust and Mobile Banking Satisfaction: A Case of Malaysian Consumers

Abstract

The purpose of this study is to investigate the relationship between technology trust and mobile banking satisfaction. Three groups of technology trust namely, the mobile network, the mobile banking website and the mobile phone (i.e. smart-phone) are examined against mobile banking satisfaction. Using a survey research methodology involving 312 of mobile banking consumers in Malaysia, the findings indicate that all of the three technology trusts have positive relationship with mobile banking satisfaction. The finding further indicates the importance and significance of technology trust in predicting mobile banking satisfaction. The value of this study could be viewed from both theoretical and practical perspectives.

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