SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Consumer perceptions of service quality attributes at sporting events · Study

ArticleShelves

ArticleConsumer perceptions of service quality attributes at sporting events

Scott W. Kelley2001

Article2001

Consumer perceptions of service quality attributes at sporting events

Scott W. Kelley · L. W. Turley

448 citations·0/0 files stored·Journal of Business Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Sports, Gender, and Society

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 448 citations exist upstream.

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2010Satisfaction: a behavioral perspective on the consumer 2014Satisfaction: A Behavioral Perspective on the Consumer 1991A Multistage Model of Customers' Assessments of Service Quality and Value 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions 1993The Nature and Determinants of Customer Expectations of Service

Cited by

2008Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism 2021Effects of service quality and customer satisfaction on loyalty of bank customers 2004An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context 2010The influence of service quality on satisfaction and intention: A gender segmentation strategy 2011Assessment of event quality in major spectator sports

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002Atmospherics, Service Encounters and Consumer Decision Making: An Integrattve Perspectivearticle · 13 shared references 2011It is all about the emotional state: Managing tourists’ experiencesarticle · 11 shared references 2005DINESCAPE, EMOTIONS AND BEHAVIORAL INTENTIONS IN UPSCALE RESTAURANTSthesis · 11 shared references 2009SERVICESCAPE'S HIERARCHICAL FACTOR STRUCTURE MODELarticle · 11 shared references 2005The impact of servicescape on quality perceptionarticle · 10 shared references 1999Measuring the Affective Evaluations of Retail Service Environmentsarticle · 10 shared references

Details

Year2001

Typearticle

Published2001-11-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations448

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/s0148-2963(99)00084-3

openalex_workW2084463045

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2014Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event

2011Analysing the professional sport experience: A hierarchical approach

2016Enhancing Service Loyalty