References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
• 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
• 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
• 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
• 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
• 1992An empirical assessment of the SERVQUAL scale2,126 cited
• 2000Atmospheric Effects on Shopping Behavior1,921 cited
• 1984Strategic Management and Marketing in the Service Sector1,667 cited
• 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
• 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
• 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
• 1992Environmental color, consumer feelings, and purchase likelihood