PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AMONG MEXICAN RETAIL SALESPEOPLE

Matthew S. O’Connell · Dennis Doverspike · Christina Norris‐Watts · Keith Hattrup

33 citations0/0 files storedThe International Journal of Organizational Analysis

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

The present study examined multiple antecedents of organizational citizenship behaviors (OCB) in a Mexican sample of retail salespeople. Although a quota based measure of sales performance was correlated with OCB, the correlation was relatively low. However, personality and attitude measures, with conscientiousness having the cleanest relationship, were significantly correlated with OCB. A situational judgment measure was significantly correlated with sales performance. These findings indicate that individual personality facets may be stable predictors of OCB in Mexican samples.

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1991THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS 1990Personality Structure: Emergence of the Five-Factor Model 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1983Organizational citizenship behavior: Its nature and antecedents.1980Motivation, leadership, and organization: Do American theories apply abroad?1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR 1996Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity

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2016Redefining the organizational citizenship behaviour 2010An empirical investigation into the relationships among knowledge sharing behaviour,organizational citizenship behaviour, job satisfaction and organizational commitment

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