References

• 1989Building Theories from Case Study Research17,437 cited
• 2009Building theories from case study research11,299 cited
• 1994A framework for quality management research and an associated measurement instrument1,968 cited
• 1996Development and Validation of TQM Implementation Constructs1,773 cited
• 1989The management and control of quality1,627 cited
• 1999The relationship between total quality management practices and operational performance1,532 cited
• 1994DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE851 cited
• 1997Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards842 cited
• 2003The relationship between TQM practices, quality performance, and innovation performance584 cited
• 2004The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM452 cited
• 2001TQM and innovation: a literature review and research framework417 cited
• 2009The impact of “soft” and “hard” TQM elements on quality management results404 cited
• 2006An analysis of the relationship between TQM implementation and organizational performance402 cited
• 2005The integration of TQM and technology/R&D management in determining quality and innovation performance