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The design and management of ambience—Implications for hotel architecture and service · Study

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ArticleThe design and management of ambience—Implications for hotel architecture and service

Morten Heide2007

Article2007

The design and management of ambience—Implications for hotel architecture and service

Morten Heide · Kirsti Lærdal · Kjell Grønhaug

102 citations·0/0 files stored·Tourism Management

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Consumer Retail Behavior Studies Diverse Aspects of Tourism Research Architecture, Design, and Social History

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References

1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields 2004The iron cage revisited institutional isomorphism and collective rationality in organizational fields 1967The Social Construction of Reality 1969The Handbook of Social Psychology 1983The Iron Caged Revisited : Institutional Isomorphism and Collective Rationality in Organizational Fields 1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1974Atmospherics as a Marketing Tool

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2011It is all about the emotional state: Managing tourists’ experiences 2018Hospitality servicescape effects on customer-employee interactions: A multilevel study 2022A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact 2013The effect of hospitableness and servicescape on guest satisfaction in the hotel industry 2016Capturing the social value of buildings: The promise of Social Return on Investment (SROI)

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Details

Year2007

Typearticle

Published2007-03-28

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations102

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.tourman.2007.01.011

openalex_workW2085476181

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2014Testing the Moderation Effect of Hotel Ambience on the Relationships Among Social Comparison, Affect, Satisfaction, and Behavioral Intentions

2019How do customers respond to the hotel servicescape?

2019Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?