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Customer behavior toward online insurance services in India
16 references·6 citing·37 second hop
Customer behavior toward online insurance services in India (2012)Customer behavior toward online insurance…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002)The impact of initial consume…Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior (2002)Evidence of the effect of tru…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs1 (1999)Information Technology Adopti…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…Zero defections: quality comes to services. (1990)Zero defections: quality come…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Illusion and well-being: A social psychological perspective on mental health. (1988)Illusion and well-being: A so…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Determinants of Online Purchase Intention Toward Life Insurance in Malaysia: Moderating Role of Trust (2023)Determinants of Online Purcha…Influencing factors of the extent, timing, and pattern of online insurance adoption (2022)Influencing factors of the ex…Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2021)Health insurance policy renew…Electronic banking adoption in Ethiopia: an empirical investigation (2021)Electronic banking adoption i…Application of digital technologies in health insurance for social good of bottom of pyramid customers in India (2019)Application of digital techno…Kundenseitige Akzeptanz internetbasierter Self-Service-Technologien in der Versicherungswirtschaft: Eine kausalanalytische Studie zur Wirkung von Aspekten der Technologienutzung und internetbezogener Privatheitsbedenken (2015)Kundenseitige Akzeptanz inter…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Self-efficacy mechanism in human agency. 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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology75,250 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model19,355 cited
  • 1988Illusion and well-being: A social psychological perspective on mental health.8,090 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,331 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs13,711 cited
  • 2000Technology Readiness Index (Tri)3,515 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 2002Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior2,256 cited
  • 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model

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2,195 cited
  • 2000E-satisfaction: an initial examination2,017 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,716 cited
  • Cited by

    • 2019Application of digital technologies in health insurance for social good of bottom of pyramid customers in India47 cited
    • 2021Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia25 cited
    • 2023Determinants of Online Purchase Intention Toward Life Insurance in Malaysia: Moderating Role of Trust8 cited
    • 2021Electronic banking adoption in Ethiopia: an empirical investigation8 cited
    • 2015Kundenseitige Akzeptanz internetbasierter Self-Service-Technologien in der Versicherungswirtschaft: Eine kausalanalytische Studie zur Wirkung von Aspekten der Technologienutzung und internetbezogener Privatheitsbedenken5 cited
    • 2022Influencing factors of the extent, timing, and pattern of online insurance adoption4 cited