Leadership role in making effective use of KM

Vittal S. Anantatmula

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Knowledge Management and Sharing Innovation and Knowledge Management Management and Organizational Practices

Abstract

Purpose The challenge facing knowledge management (KM) professionals is how to leverage knowledge for improving organizational performance. From a management perspective, it is important to utilize KM systems for improving communication, and collaboration to enhance employee skills with a focus on improving productivity. From a leadership perspective, it is critical to ensure that KM investments result in promoting collaborative culture both at individual and organizational levels to encourage knowledge sharing for better decision making and innovation. Ultimately, the purpose of KM is to leverage knowledge in order to improve organizational performance internally and externally. This paper aims to address these challenges from leadership perspective. Design/methodology/approach This research addressed the following questions: how does an organization manage knowledge resources to gain and sustain competitive advantage? What is the role of KM leadership in making effective use of KM? A literature review was used to understand the role of leadership and the relation between KM and organizational performance. Further, two research studies, which employed interpretive structural modeling (ISM) were used to answer these two questions. Findings The study finds that selection of a competent leader is critical first step establishing an effective KM initiative as the leader plays an important role in obtaining top management and budgetary supports and in building technology infrastructure to accomplish KM goals. Further, KM leadership assumes greater importance during its initial implementation phase. Practical implications Effective KM leadership is a prerequisite to implementing a KM initiative and organizations will experience better results if they choose a leader before a detailed plan for KM initiative is developed and implemented. Originality/value This paper provides useful information on the effective KM leadership role.

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References

1994A Dynamic Theory of Organizational Knowledge Creation 2006Book Review: The World Is Flat: A Brief History of the Twenty-First Century by Thomas L. Friedman. New York: Farrar, Straus and Giroux, 2005 1990Transformational Leadership: Beyond Initiation and Consideration 1999Project Management: The Managerial Process 1996Fragile and Resilient Trust and Their Roles in Economic Exchange 2000What Leaders Really Do 2003Excellence in knowledge management: an empirical study to identify critical factors and performance measures 2003Organizational memory/knowledge effects on productivity, a longitudinal study

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