Mapping of supply chain learning: a framework for SMEs

Jitesh J. Thakkar · Arun Kanda · S.G. Deshmukh

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Quality and Supply Management Sustainable Supply Chain Management Organizational Learning and Leadership

Abstract

Abstract Purpose – The aim of this paper is to propose a mapping framework for evaluating supply chain learning potential for the context of small‐ to medium‐sized enterprises (SMEs). Design/methodology/approach – The extracts of recently completed case based research for ten manufacturing SME units and facts reported in the previous research are utilized for the deduction of proposed framework. Initially, 25 learning factors were extracted from the literature which were related to various learning characteristics of SMEs. This helped to develop a mapping framework comprising 55 arguments for evaluating supply chain learning potential/penetration in SME organizations. Findings – An application of the mapping framework is demonstrated for two case organizations. Practical implications – The framework will help SME managers to identify weak areas in their supply chain and adopt learning and knowledge management perspectives to improve upon select dimensions, such as customer responsiveness, flexibility, inventory management and lead time issues through better supply chain planning, coordination and information sharing. Originality/value – The proposed framework integrates the insights reported in three different bodies of knowledge, such as organizational learning, supply chain planning and small and medium scale enterprises, and hence can be seen as a unique supply chain evaluation template for the case of SMEs.

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References

1984Case Study Research: Design and Methods 2004Case Study Research 1997Organizational Learning: A Theory of Action Perspective 1994The Capabilities of Market-Driven Organizations 1994Competing for the Future 2002Case research in operations management 1995The fifth discipline fieldbook: Strategies and tools for building a learning organization 1999The Synergistic Effect of Market Orientation and Learning Orientation on Organizational Performance

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