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Importance-Performance Analysis of Guest Technologies in the Lodging Industry
12 references·16 citing·35 second hop
Importance-Performance Analysis of Guest Technologies in the Lodging Industry (2007)Importance-Performance Analysis of Guest …Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Crossing the chasm : marketing and selling disruptive products to mainstream customers (2014)Crossing the chasm : marketin…The Impact of Information Technology on Future Management of Lodging Operations: A Delphi Study to Predict Key Technological Events in 2007 and 2027 (2005)The Impact of Information Tec…Effect of information technology on performance in upscale hotels (2004)Effect of information technol…Diffusion of innovations (2003)Diffusion of innovationsTechno‐Ready Marketing: How and Why Your Customers Adopt Technology (2002)Techno‐Ready Marketing: How a…Techno-Ready Marketing: How and Why Your Customers Adopt Technology (2001)Techno-Ready Marketing: How a…Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives (2000)Adoption of Information Techn…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Journal of travel research (1988)Journal of travel researchInnovativeness, Novelty Seeking, and Consumer Creativity (1980)Innovativeness, Novelty Seeki…Importance-Performance Analysis (1977)Importance-Performance Analys…Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention (2022)Saving the hotel industry: St…Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data (2022)Is Hotel Technology a Double-…Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction (2022)Delighting Hotel Guests with …Shine bright like a star: Hotel performance and guests’ expectations based on star ratings (2019)Shine bright like a star: Hot…Leveraging guest-room technology: a tale of two guest profiles (2019)Leveraging guest-room technol…A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service (2019)A Text Analytics-Based Import…Evaluating hotel guest technologies: does home matter? (2018)Evaluating hotel guest techno…Why tourists choose Airbnb: A motivation-based segmentation study underpinned by innovation concepts (2016)Why tourists choose Airbnb: A…The changing role of ICT competitiveness: the case of the Slovenian hotel sector (2015)The changing role of ICT comp…Importance Performance Competitor Analysis (IPCA): A study of hospitality companies (2015)Importance Performance Compet…Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels (2015)Can advanced technology affec…Technology-enabled services: imporTance and role of Technology readiness (2014)Technology-enabled services: …An importance-performance analysis of service quality in spa hotels (2014)An importance-performance ana…Achieving destination competitiveness: an importance–performance analysis of Serbia (2014)Achieving destination competi…The Impact of Technology Amenities on Hotel Guest Overall Satisfaction (2011)The Impact of Technology Amen…Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer (2010)Why Use Importance Performanc…Conflict, arousal, and curiosity. 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this work references cited by second hop

References

  • 2019Diffusion of Innovations 137,320 cited
  • 2003Diffusion of innovations6,722 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 1980Innovativeness, Novelty Seeking, and Consumer Creativity1,715 cited
  • 2014Crossing the chasm : marketing and selling disruptive products to mainstream customers1,150 cited
  • 1988Journal of travel research975 cited
  • 2001Techno-Ready Marketing: How and Why Your Customers Adopt Technology338 cited
  • 2000Adoption of Information Technology in U.S. Hotels: Strategically Driven Objectives265 cited
  • 2002Techno‐Ready Marketing: How and Why Your Customers Adopt Technology242 cited
  • 2004Effect of information technology on performance in upscale hotels180 cited
  • 2005The Impact of Information Technology on Future Management of Lodging Operations: A Delphi Study to Predict Key Technological Events in 2007 and 202787 cited

Cited by

  • 2014Achieving destination competitiveness: an importance–performance analysis of Serbia139 cited
  • 2011The Impact of Technology Amenities on Hotel Guest Overall Satisfaction107 cited
  • 2022Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

98 cited
  • 2015Importance Performance Competitor Analysis (IPCA): A study of hospitality companies70 cited
  • 2014An importance-performance analysis of service quality in spa hotels47 cited
  • 2018Evaluating hotel guest technologies: does home matter?46 cited
  • 2016Why tourists choose Airbnb: A motivation-based segmentation study underpinned by innovation concepts45 cited
  • 2019Shine bright like a star: Hotel performance and guests’ expectations based on star ratings40 cited
  • 2015Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels39 cited
  • 2022Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction38 cited
  • 2019A Text Analytics-Based Importance Performance Analysis and Its Application to Airline Service38 cited
  • 2022Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data34 cited
  • 2015The changing role of ICT competitiveness: the case of the Slovenian hotel sector22 cited
  • 2014Technology-enabled services: imporTance and role of Technology readiness20 cited
  • 2010Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer20 cited
  • 2019Leveraging guest-room technology: a tale of two guest profiles19 cited