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Linkages between product distribution and service support functions
2 references·13 citing·51 second hop
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this work references cited by second hop

References

  • 1987Strategic Logistics Management803 cited
  • 1991Marketing Channels: A Management View373 cited

Cited by

  • 1999Customer support112 cited
  • 1998Product distribution and service support strategy linkages54 cited
  • 2006CRM and customer service: strategic asset or corporate overhead?52 cited
  • 2010Service Supply Chain: Nature, Evolution, and Operational Implications45 cited
  • 2010Factors Affecting Customer Satisfaction in After-Sales Service of Malaysian Electronic Business Market45 cited
  • 2009Consequences of outsourcing for organizational capabilities38 cited
  • 2005Searching for the optimum product service distribution channel35 cited
  • 2022After-sales service and warranty decisions of a durable goods manufacturer33 cited
  • 2019AFTER SALES SERVICE, CUSTOMER SATISFACTION, AND LOYALTY IN TELECOM SECTOR30 cited
  • 2021Analysing Service Quality and Its Relation to Customer Satisfaction and Loyalty in Sportswear Retail Market22 cited
  • 2014Customer service in supply chain management: a case study16 cited
  • 2006Revisiting Amit and Zott’s model of value creation sources: The SymBelt Customer Center case14 cited
  • 2012Servitisation strategies and sourcing decisions for product services: an exploratory study

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8 cited