A multi-level examination of quality-focused human resource practices and firm performance: evidence from the US healthcare industry

Mesut Akdere

76 citations0/0 files storedThe International Journal of Human Resource Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Human Resource and Talent Management Quality and Supply Management Management Systems and Quality Improvement

Abstract

In today's business world, the role of quality has become ever more significant for organizations to compete in a global marketplace. Based on the quality management theory, this study empirically examines the relationship between quality-focused human resource practices (QHRP) and organizational performance outcomes. Data from 69 healthcare organizations indicate a strong support for this relationship. A Human Resource (HR) system focused on quality management was directly related to multiple dimensions of organizational performance outcomes (i.e., intangible – employee satisfaction and customer satisfaction – and tangible – profit). Specifically, two measures of QHRP, knowledge management and strategic management, were found to be positively related to the financial performance of firms implementing quality management. Process management is found to be negatively related to employee satisfaction. General Human Resources were positively related to both employee and customer satisfaction. Employee focus of the firms is also positively related to employee satisfaction. In addition, employee satisfaction is also related to both customer satisfaction and financial performance while customer satisfaction is found to be positively related to employee satisfaction. The findings indicate a generally strong positive relationship with the organizational performance outcomes. The results of this study are particularly important in showing HR's contribution to the organization's bottom line.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 76 citations exist upstream.

References

1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry 1977General System Theory: Foundations, Development, Applications 1989An Instrument for Measuring the Critical Factors of Quality Management 1998On becoming a strategic partner: The role of human resources in gaining competitive advantage 1996Development and Validation of TQM Implementation Constructs 1989The management and control of quality 2004Human capital and learning as a source of sustainable competitive advantage

Cited by

2020Closing the gap between scholarly knowledge and practice: Guidelines for HRM action research 2017Beyond Moneyball to social capital inside and out: The value of differentiated workforce experience ties to performance 2015Effect of organisational trust, job satisfaction, individual variables on the organisational commitment in healthcare services 2018HR systems, HR departments, and perceived establishment labor productivity

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.