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Consumer Susceptibility to Salesperson Influence in Korean Department Stores
16 references·0 citing·39 second hop
Consumer Susceptibility to Salesperson Influence in Korean Department Stores (2004)Consumer Susceptibility to Salesperson In…Advances in Consumer Research (2025)Advances in Consumer ResearchThe Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Personal Selling and Sales Management: A Relationship Marketing Perspective (1999)Personal Selling and Sales Ma…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…Customer-sales associate retail relationships (1996)Customer-sales associate reta…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Cultures and organizations: Software of the mind (1992)Cultures and organizations: S…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Measurement of Consumer Susceptibility to Interpersonal Influence (1989)Measurement of Consumer Susce…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…The Dance of Life: The Other Dimension of Time (1984)The Dance of Life: The Other …Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…A study of normative and informational social influences upon individual judgment. (1955)A study of normative and info…Understanding Attitudes and Predicting Social Behavior (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Measuring the Involvement Construct (1985)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Consumer perceived value: The development of a multiple item scale (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)A Path Goal Theory of Leader Effectiveness (1971)Markets, Bureaucracies, and Clans (1980)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)The Bases of Social Power (1986)A Focus Theory of Normative Conduct: A Theoretical Refinement and Reevaluation of the Role of Norms in Human Behavior (1991)Social Influence: Compliance and Conformity (2004)Learning Orientation, Working Smart, and Effective Selling (1994)Transformational and Transactional Leadership and Salesperson Performance (2001)The Essential Guide to Effect Sizes (2010)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)The weirdest people in the world? (2010)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)The business of international business is culture (1994)The bright and dark sides of individual and group innovation: a Special Issue introduction (2004)Authentic leadership promoting employees' psychological capital and creativity (2011)
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References

  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1955A study of normative and informational social influences upon individual judgment.4,815 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1989Measurement of Consumer Susceptibility to Interpersonal Influence2,228 cited
  • 1992Cultures and organizations: Software of the mind1,624 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 1996Customer-sales associate retail relationships859 cited
  • 1997Retail relationships and store loyalty: A multi-level perspective807 cited
  • 1999Personal Selling and Sales Management: A Relationship Marketing Perspective800 cited
  • 2000The Relationships between Culture and Service Quality Perceptions

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798 cited
  • 1984The Dance of Life: The Other Dimension of Time794 cited
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