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A systematic methodology to deal with the dynamics of customer needs in Quality Function Deployment

16 references·16 citing·36 second hopsampled

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References

1993The Voice of the Customer1,969 cited
2007Integrated analytic hierarchy process and its applications – A literature review1,160 cited
2002Quality function deployment: A literature review1,092 cited
1995Quality Function Deployment: How to Make QFD Work for You970 cited
1987The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process868 cited
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2003Determining the Importance Weights for the Customer Requirements in QFD Using a Fuzzy AHP with an Extent Analysis Approach471 cited
1993ON HOW TO PRIORITIZE DESIGN REQUIREMENTS DURING THE QFD PLANNING PROCESS370 cited
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1994AN AHP FRAMEWORK FOR PRIORITIZING CUSTOMER REQUIREMENTS IN QFD: AN INDUSTRIALIZED HOUSING APPLICATION287 cited
1998Determination of an optimal set of design requirements using house of quality274 cited
1998Managing New Product Definition in Highly Dynamic Environments225 cited
2007An integrated decision making approach for ERP system selection210 cited

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2001

Key factors in the successful application of quality function deployment (QFD)

186 cited

1994Integrating QFD, AHP and Benchmarking in Strategic Marketing168 cited

Cited by

2017A customer based supplier selection process that combines quality function deployment, the analytic network process and a Markov chain106 cited
2015Critical quality indicators of higher education43 cited
2011A rough set approach for estimating correlation measures in quality function deployment35 cited
2023Integration of multi-criteria decision-making approaches adapted for quality function deployment: an analytical literature review and future research agenda34 cited
2022Enhancing the analysis of online product reviews to support product improvement: integrating text mining with quality function deployment33 cited
2013Normalisation models for prioritising design requirements for quality function deployment processes33 cited
2016A Markovian-QFD approach in addressing the changing priorities of the customer needs28 cited
2011A strategic service quality framework using QFD26 cited
2013Integrating Kano model and grey–Markov chain to predict customer requirement states26 cited
2014A hybrid QFD-based approach in addressing supplier selection problem in product improvement process24 cited
2020QFD-Based Product Design for Multisegment Markets: A Fuzzy Chance-Constrained Programming Approach23 cited
2020Quality Function Deployment and Analytic Hierarchy Process: A literature review of their joint application23 cited
2012Rough set-based approach for modeling relationship measures in product planning15 cited
2020A biclustering-based heterogeneous customer requirement determination method from customer participation in product development13 cited
2014A QFD-Based Mathematical Model for New Product Development Considering the Target Market Segment13 cited
2018Novel Method for Perceiving Key Requirements of Customer Collaboration Low-Carbon Product Design11 cited