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Queue counting: The effect of motives upon estimates of numbers in waiting lines.
1 references·10 citing·45 second hop
Queue counting: The effect of motives upon estimates of numbers in waiting lines. (1969)Queue counting: The effect of motives upo…Value and need as organizing factors in perception. (1947)Value and need as organizing …Behavioral Foundations of Queueing Systems (2018)Behavioral Foundations of Que…A espera na vida urbana: uma análise psicossocial das filas (2009)A espera na vida urbana: uma …Segregation in the Classroom (2006)Segregation in the ClassroomThe role of procedural justice in the delivery of services (2001)The role of procedural justic…Waiting: integrating social and psychological perspectives in operations management (2000)Waiting: integrating social a…PERSONALITY DIFFERENCES BETWEEN DUTCH FOOTBALL FANS AND NONFANS (1995)PERSONALITY DIFFERENCES BETWE…Response to intrusion into waiting lines. (1986)Response to intrusion into wa…Distortions of Estimates of Numerousness and Waiting Time (1976)Distortions of Estimates of N…Waiting, Exchange, and Power: The Distribution of Time in Social Systems (1974)Waiting, Exchange, and Power:…An exploratory study of competitive temporal judgment (1973)An exploratory study of compe…An approach to environmental psychology (1974)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Integrating Focal Determinants of Service Fairness into Post-Acceptance Model of IS Continuance in Cloud Computing (2012)Recovering from Other-Customer-Caused Failure: The Effect on Focal Customer Complaining (2016)Using instant refunds to improve online return experiences (2022)The Presentation of Self in Everyday Life. (1956)Bargaining in an Asymmetrical Power Structure (1981)Sympathy Biography and Sympathy Margin (1987)Waiting in the asylum determination process: Just an empty interlude? (2015)A Theory of Cognitive Dissonance (2017)Exchange and Power in Social Life (2017)A Theory of Co-operation and Competition (1949)The Strategy of Conflict (1960)Statistical principles in experimental design. (1962)Factors Affecting the Magnitude and Proportionality of Solutions to Problems of Coordination (1974)An inventory for assessing different kinds of hostility. (1957)Football, Violence and Social Identity (2004)Perceptual and Motor Skills (2014)Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage (2005)Norms and situational rules of address in English and Norwegian speakers (2011)Handbook of Social Psychology (2013)Human Nature and the Social Order (2017)The Silent Language (1959)An attributional theory of achievement motivation and emotion. (1985)Putting the Service-Profit Chain to Work (1994)Numbers or apologies? Customer reactions to telephone waiting time fillers. (2007)Consumer Wait Management Strategies for Negative Service Events: A Coping Approach (2008)A framework for evaluating the customer wait experience (2010)The Handbook of Social Psychology (1969)The Incidental Effects of Sadness on the Planning Fallacy (2007)The Origins of Optimism: A Lab-in-the-Field Experiment among Microfinance Clients in Bolivia (2022)Motivated Procrastination (2026)Models of Segregation (1969)Dynamic models of segregation† (1971)Micromotives and Macrobehavior. (1979)Preference and belief: Ambiguity and competence in choice under uncertainty (1991)A Simple Model of Herd Behavior (1992)Peers at Work (2009)Impact of Behavioral Factors on Performance of Multi‐Server Queueing Systems (2018)Restaurant analytics: Emerging practice and research opportunities (2022)Social Queues (Cues): Impact of Others’ Waiting in Line on One’s Service Time (2022)Goal Achievement: The Role of Intentions (1993)Lacking Control Increases Illusory Pattern Perception (2008)Empathy: A motivated account. (2014)
this work references cited by second hop

References

  • 1947Value and need as organizing factors in perception.1,143 cited

Cited by

  • 1974Waiting, Exchange, and Power: The Distribution of Time in Social Systems304 cited
  • 2000Waiting: integrating social and psychological perspectives in operations management118 cited
  • 1986Response to intrusion into waiting lines.118 cited
  • 2018Behavioral Foundations of Queueing Systems50 cited
  • 2001The role of procedural justice in the delivery of services40 cited
  • 1995PERSONALITY DIFFERENCES BETWEEN DUTCH FOOTBALL FANS AND NONFANS23 cited
  • 2006Segregation in the Classroom16 cited
  • 1976Distortions of Estimates of Numerousness and Waiting Time13 cited
  • 1973An exploratory study of competitive temporal judgment6 cited
  • 2009A espera na vida urbana: uma análise psicossocial das filas6 cited

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