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Individual effects of product quality signals in the presence versus absence of other signals: differential effects across brick‐and‐mortar and online settings
16 references·3 citing·44 second hop
Individual effects of product quality signals in the presence versus absence of other signals: differential effects across brick‐and‐mortar and online settings (2009)Individual effects of product quality sig…The Effect of Multiple Extrinsic Cues on Quality Perceptions: A Matter of Consistency (2005)The Effect of Multiple Extrin…Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study (2005)Are the Drivers and Role of O…Wag the Blog: How Reliance on Traditional Media and the Internet Influence Credibility Perceptions of Weblogs Among Blog Users (2004)Wag the Blog: How Reliance on…Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes (2001)Remote Purchase Environments:…No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality (2000)No Pain, No Gain: A Critical …Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality (1994)Marketing Universals: Consume…A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality? (1993)A Consumer-Side Experimental …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …The Effect of Perceived Advertising Costs on Brand Perceptions (1990)The Effect of Perceived Adver…Money Talks: Perceived Advertising Expense and Expected Product Quality (1989)Money Talks: Perceived Advert…Perceived quality : how consumers view stores and merchandise (1985)Perceived quality : how consu…Warranty and Other Extrinsic Cue Effects on Consumers' Risk Perceptions (1982)Warranty and Other Extrinsic …Integration theory and attitude change. (1971)Integration theory and attitu…The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)The Market for "Lemons": Qual…Information and Consumer Behavior (1970)Information and Consumer Beha…Need for touch and online consumer decision making: the moderating role of emotional states (2021)Need for touch and online con…How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives (2021)How online service recovery r…Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality? (2021)Effects of COVID-19 on custom…Principles of Behavior (1944)The Psychology of Interpersonal Relations. (1958)SOCIAL JUDGMENT THEORY (1975)The interplay of affect and cognition in attitude formation and change. (1990)A Theory of Group Stability (1991)A Theory of Cognitive Dissonance (2017)Statistical principles in experimental design. 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A Conceptual Framework of Price Fairness Perceptions (2004)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)Signaling Theory: A Review and Assessment (2010)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)American Economic Review (2019)The Hidden Dimension (1973)The Reputational Landscape (1997)Brand Positioning through Advertising in Asia, North America, and Europe: The Role of Global Consumer Culture (1999)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Privacy Paradox: Personal Information Disclosure Intentions versus Behaviors (2007)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Travel Blogs and the Implications for Destination Marketing (2007)Social and Heuristic Approaches to Credibility Evaluation Online (2010)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)The Evolution of Cooperation (1981)Corporate financing and investment decisions when firms have information that investors do not have (1984)The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation (1991)
this work references cited by second hop

References

  • 1970The Market for "Lemons": Quality Uncertainty and the Market Mechanism22,977 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 2000No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality2,159 cited
  • 2005Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study1,479 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
  • 1993A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?1,017 cited
  • 1971Integration theory and attitude change.905 cited
  • 2004Wag the Blog: How Reliance on Traditional Media and the Internet Influence Credibility Perceptions of Weblogs Among Blog Users715 cited
  • 1982Warranty and Other Extrinsic Cue Effects on Consumers' Risk Perceptions587 cited
  • 2005The Effect of Multiple Extrinsic Cues on Quality Perceptions: A Matter of Consistency553 cited
  • 1989Money Talks: Perceived Advertising Expense and Expected Product Quality477 cited

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2001
Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes
434 cited
  • 1985Perceived quality : how consumers view stores and merchandise412 cited
  • 1990The Effect of Perceived Advertising Costs on Brand Perceptions366 cited
  • Cited by

    • 2021Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?37 cited
    • 2021How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives36 cited
    • 2021Need for touch and online consumer decision making: the moderating role of emotional states22 cited