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Relooking at services science and services innovation
14 references·2 citing·36 second hop
Relooking at services science and services innovation (2008)Relooking at services science and service…Steps toward a science of service systems (2007)Steps toward a science of ser…What academic research tells us about service (2006)What academic research tells …Understanding service sector innovation (2006)Understanding service sector …The algorithmic revolution---the fourth service transformation (2006)The algorithmic revolution---…Services Science: A New Field for Today's Economy (2006)Services Science: A New Field…Service systems, service scientists, SSME, and innovation (2006)Service systems, service scie…Resource planning for business services (2006)Resource planning for busines…Enterprise transformation (2006)Enterprise transformationA research manifesto for services science (2006)A research manifesto for serv…The World Is Flat: A Brief History of the Twenty-First Century (2005)The World Is Flat: A Brief Hi…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Motivation and Personality (1997)Motivation and PersonalityMotivation and personality (1993)Motivation and personalityImpact of pricing schemes on a market for Software-as-a-Service and perpetual software (2012)Impact of pricing schemes on …Generative mechanisms for innovation in information infrastructures (2010)Generative mechanisms for inn…Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)Complexity of service value networks: Conceptualization and empirical investigation (2008)The Service System Is the Basic Abstraction of Service Science (2008)Innovation and Skills (2010)An Evolutionary Theory of Economic Change. (1983)Design Rules (2000)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Fundamentals of service science (2007)Expanding understanding of service exchange and value co-creation: a social construction approach (2010)Smart tourism: foundations and developments (2015)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Handbook of Positive Psychology (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Internationalization of Higher Education: Motivations and Realities (2007)THE CASE FOR REGIONAL DEVELOPMENT INTERVENTION: PLACE‐BASED VERSUS PLACE‐NEUTRAL APPROACHES* (2012)What Is STEM? A Discussion About Conceptions of STEM in Education and Partnerships (2012)An evolutionary framework for service innovation: Insights of complexity theory for service science (2011)An empirical analysis of three econometric frameworks for evaluating economic impacts of transportation infrastructure expenditures across countries (2014)A review of employee innovative behavior in services (2016)Service Management—Academic Issues and Scholarly Reflections from Operations Management Researchers* (2007)The relative importance of service quality dimensions in E-commerce experiences (2018)When empathy prevents negative reviewing behavior (2019)Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself (2003)Positive Psychology Progress: Empirical Validation of Interventions. (2005)Self‐determination theory and work motivation (2005)
this work references cited by second hop

References

  • 1997Motivation and Personality15,128 cited
  • 1993Motivation and personality8,739 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 2005The World Is Flat: A Brief History of the Twenty-First Century4,211 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2006A research manifesto for services science1,053 cited
  • 2006Service systems, service scientists, SSME, and innovation539 cited
  • 2006What academic research tells us about service163 cited
  • 2006Understanding service sector innovation141 cited
  • 2006Enterprise transformation120 cited
  • 2006Services Science: A New Field for Today's Economy110 cited
  • 2006The algorithmic revolution---the fourth service transformation56 cited
  • 2006Resource planning for business services56 cited

Cited by

  • 2010Generative mechanisms for innovation in information infrastructures133 cited
  • 2012Impact of pricing schemes on a market for Software-as-a-Service and perpetual software

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53 cited