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The role of design in the development of technology-based services
16 references·9 citing·35 second hop
The role of design in the development of technology-based services (2007)The role of design in the development of …Welcome to the experience economy (2019)Welcome to the experience eco…Seeing things: consumer response to the visual domain in product design (2004)Seeing things: consumer respo…Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (2004)Ability of Experience Design …Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Factors influencing the usage of websites: the case of a generic portal in The Netherlands (2003)Factors influencing the usage…Reframing business: when the map changes the landscape (2002)Reframing business: when the …Reframing Business: When the Map Changes the Landscape (2001)Reframing Business: When the …Innovative versus incremental new business services: Different keys for achieving success (2001)Innovative versus incremental…How integrating industrial design in the product development process impacts on company performance (2001)How integrating industrial de…Innovation, Measurement and Services: The New Problematique (2000)Innovation, Measurement and S…Welcome to the experience economy. (1998)Welcome to the experience eco…Management of Innovation in Services (1997)Management of Innovation in S…Innovation in services (1997)Innovation in servicesMastering the Dynamics of Innovation (1996)Mastering the Dynamics of Inn…Mastering the dynamics of innovation (1995)Mastering the dynamics of inn…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Sustainable Fashion Product Innovation: Continuous Value of Apparel Products on Second-Hand Product Trading Platforms (2023)Sustainable Fashion Product I…How to best promote my product? Comparing the effectiveness of sensory, functional and symbolic advertising content in food marketing (2018)How to best promote my produc…Technology-Based New Service Idea Generation for Smart Spaces: Application of 5G Mobile Communication Technology (2016)Technology-Based New Service …Functional, emotional, and social benefits of new B2B services (2016)Functional, emotional, and so…Contributions of design emphasis, design resources and design excellence to market performance in technology-based service innovation (2016)Contributions of design empha…ServiceInnovation (2010)ServiceInnovationA systemic framework for supporting cross-disciplinary efforts in services research (2010)A systemic framework for supp…A Framework for Cross Disciplinary Efforts in Services Research (2009)A Framework for Cross Discipl…How different? Comparing the use of design in service innovation in Nordic and American new technology-based firms (2008)How different? Comparing the …An Evolutionary Theory of Economic Change. (1983)Who co-operates for innovation, and why (2002)The Theory of Economic Development (2003)Management Innovation (2008)A review of innovation research in tourism (2009)The Presentation of Self in Everyday Life. (1956)Motivation and Personality (1997)Graphic elicitation: using research diagrams as interview stimuli (2006)Exploring the Appeal of Product Design: A Grounded, Value‐Based Model of Key Design Elements and Relationships * (2010)Using combined eye tracking and word association in order to assess novel packaging solutions: A case study involving jam jars (2012)Distinction: A Social Critique of the Judgement of Taste* (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Understanding online purchase intentions: contributions from technology and trust perspectives (2003)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)Recent Evolutionary Theorizing About Economic Change (2000)The Incumbent's Curse? Incumbency, Size, and Radical Product Innovation (2000)Innovation in Governance and Public Services: Past and Present (2005)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Three Approaches to Qualitative Content Analysis (2005)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Organizing for Radical Product Innovation: The Overlooked Role of Willingness to Cannibalize (1998)Shaping the Next One Hundred Years: New Methods for Quantitative, Long-Term Policy Analysis (2003)Customer experience management: toward implementing an evolving marketing concept (2015)Customer value: a review of recent literature and an integrative configuration (2004)Directions for future research in project management: The main findings of a UK government-funded research network (2006)The smart circular economy: A digital-enabled circular strategies framework for manufacturing companies (2020)
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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1996Mastering the Dynamics of Innovation2,500 cited
  • 1997Innovation in services1,798 cited
  • 2003Factors influencing the usage of websites: the case of a generic portal in The Netherlands1,425 cited
  • 1995Mastering the dynamics of innovation1,274 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 2004Seeing things: consumer response to the visual domain in product design971 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 1997Management of Innovation in Services816 cited
  • 2001Innovative versus incremental new business services: Different keys for achieving success673 cited
  • 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors660 cited
  • 2002Reframing business: when the map changes the landscape593 cited
  • 2001How integrating industrial design in the product development process impacts on company performance430 cited

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2000
Innovation, Measurement and Services: The New Problematique
424 cited

Cited by

  • 2016Functional, emotional, and social benefits of new B2B services67 cited
  • 2010ServiceInnovation25 cited
  • 2016Contributions of design emphasis, design resources and design excellence to market performance in technology-based service innovation22 cited
  • 2018How to best promote my product? Comparing the effectiveness of sensory, functional and symbolic advertising content in food marketing17 cited
  • 2010A systemic framework for supporting cross-disciplinary efforts in services research15 cited
  • 2008How different? Comparing the use of design in service innovation in Nordic and American new technology-based firms12 cited
  • 2016Technology-Based New Service Idea Generation for Smart Spaces: Application of 5G Mobile Communication Technology12 cited
  • 2009A Framework for Cross Disciplinary Efforts in Services Research12 cited
  • 2023Sustainable Fashion Product Innovation: Continuous Value of Apparel Products on Second-Hand Product Trading Platforms11 cited