Organizational Factors and Information Technology Use

Abstract

Studies of information technology (IT) use have focused on numerous antecedents to behavioral intent to use. Although some antecedents (such as subjective norms) reflect aspects of the organizational environment, most antecedents reflect beliefs or attitudes about the technology itself. Using TAM, social exchange theory, and social information processing theories as conceptual bases, we posit that general beliefs about the organizational environment influence IT use on the job. Specifically, we propose that affective commitment, autonomy, and team member trust will directly influence behavioral intent to use IT. However, TAM variables (perceived usefulness, subjective norm, and perceived ease of use) will mediate the effects of organizational variables on behavioral intent to use IT. The results provide initial evidence that organizational variables are related to behavioral intent to use IT, but only when IT is perceived to be useful, and subjective norms favor its use. We suggest that when introducing IT, managers need to pay attention not only to technology-related issues, but also to the broader organizational environment in which IT will be used. Implications for researchers and practitioners are offered.

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