The relationship between servant leadership, organisational citizenship behaviour and team effectiveness

Bright Mahembe · Amos S. Engelbrecht

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Job Satisfaction and Organizational Behavior School Leadership and Teacher Performance Team Dynamics and Performance

Abstract

Orientation: Team effectiveness and organisational citizenship behaviour (OCB) are outcomes vital for team success. Servant leadership practices also play a critical role in team effectiveness and OCB.Research purpose: The goal of the study was to analyse the relationships between servant leadership, OCB and team effectiveness in the South African school system.Motivation for the study: The changing nature of leadership, coupled with the increased use of teams, necessitates a study on how follower-focused leadership practices enhance team member effectiveness.Research approach, design and method: A non-probability sample of 288 teachers was drawn from 38 schools in the Western Cape in South Africa. Item analysis and confirmatory factor analysis were conducted on the data.Main findings: The team effectiveness and refined servant leadership questionnaires displayed high levels of internal consistency. The organisational citizenship behaviour scale exhibited moderate reliability coefficients. Good fit was found for the structural and measurement models of the latent variables through confirmatory factor analysis and structural equation modelling. Positive relationships were found between servant leadership, team effectiveness and OCB.Practical/managerial implications: The findings emphasise the role played by servant leadership behaviours in promoting positive behaviours and outcomes for teams. Future studies should develop the theoretical model further, by identifying other variables that influence team effectiveness positively and testing the model using revenue-oriented teams.Contribution/value-add: Schools today face the challenge of developing strategies for achieving team effectiveness. The servant leadership style recognises and promotes the one-on-one development of followers likely to promote positive outcomes and team effectiveness.

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References

1989LISREL 7 : user's reference guide 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1979Servant leadership: A journey into the nature of legitimate power and greatness 1997What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite 1991Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?2003Positive organizational scholarship : foundations of a new discipline 2006Enhancing the Effectiveness of Work Groups and Teams

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