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Probing user perceptions of service quality: using focus groups to enhance quantitative surveys

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References

1997Focus Groups as Qualitative Research8,856 cited
1998From the other side of the reference desk: A focus group study72 cited
2002“Doing the best you can with what you have:” lessons learned from outcomes assessment65 cited
1994What does the user really want? The library user survey project at Duke University47 cited

Cited by

2011A Survey of User Perception and Satisfaction with Reference Services in University Libraries of Punjab21 cited
2007How to get more from your quantitative LibQUAL+TM dataset: making results practical15 cited
2008Exploring the consumption of charity-linked products15 cited
2013Students satisfaction with academic library resources and services: the covenant university library experience7 cited
2009User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban.7 cited
2019Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India)6 cited
2018EFFECT OF ADEQUACY OF INFORMATION RESOURCES ON USER SATISFACTION AT PWANI UNIVERSITY LIBRARY5 cited
2008Don’t Shelve the Questions5 cited
2010Adult user perceptions of library services provided by the Bessie Head Library in Pietermaritzburg, Msunduzi, KwaZulu-Natal.5 cited

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2022

User Information Needs and Reference Services Satisfaction at Selected Federal Universities Libraries in North-Eastern Nigeria

1 cited