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Technology needs and perceptions An assessment of the U.S. lodging industry
3 references·16 citing·51 second hop
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this work references cited by second hop

References

  • 1995Do you want to keep your customers forever?463 cited
  • 1991The Future of Hospitality Education103 cited
  • 1992Technology transfer in the hotel industry39 cited

Cited by

  • 2002The web sites of international tourist hotels and tour wholesalers in Taiwan200 cited
  • 2001Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique113 cited
  • 2014Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers81 cited
  • 2008Ecommerce and hotel performance: three-stage DEA analysis79 cited
  • 2003A proposed model of the descriptors of service process77 cited
  • 2009The productivity and competency of information technology in upscale hotels58 cited
  • 1998Research in hospitality systems and technology45 cited
  • 1998A Case Study Approach To Understanding the Impact of Information Technology On Competitive Advantage in the Lodging Industry43 cited
  • 2009The characteristics of IT investment decisions and methods used in the US lodging industry34 cited
  • 2014Measuring service experience: a utility-based heuristic model32 cited
  • 2003Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling24 cited

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  • 2006Differential impacts of information technology services in the Korean hotel industry: a study of management perceptions.20 cited
  • 2016Training practices in the Hong Kong hotel industry: Managerial and executive perspectives15 cited
  • 2008Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities13 cited
  • 2008The Role of Task-fit in Employees' Adoption of IT in Chinese Hotels10 cited
  • 2007Technology usefulness and impact on school foodservice employees' perceptions of organizational support7 cited