this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1990Qualitative evaluation and research methods24,203 cited
- 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1989Building Theories from Case Study Research17,437 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1987Developing Buyer-Seller Relationships9,139 cited
- 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
- 1999Whence Consumer Loyalty?7,319 cited
- 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
- 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
- 1999Whence Consumer Loyalty?4,891 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 1994An Expanded Sourcebook Qualitative Data Analysis3,518 cited
- 1999The Role of Emotions in Marketing3,295 cited
- 1998Welcome to the experience economy.3,099 cited
- 1985Problems and Strategies in Services Marketing
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work