Assessing staff turnover: a view from the English Riviera

Andreas Walmsley

69 citations0/0 files storedInternational Journal of Tourism Research

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Hospitality and Tourism Education Diverse Aspects of Tourism Research Job Satisfaction and Organizational Behavior

Abstract

Abstract This paper explores the extent of labour turnover in tourism businesses in the seaside resort of Torbay. In‐depth interviews assisted in providing a better understanding of factors contributing to staff turnover in the destination. Turnover rates were found to be high, but varied depending on type and size of business. Evidence was found that supported the literature of a split in the tourism workforce between core and peripheral workers. Perceptions of factors that cause turnover varied considerably. Little difference was found in employers' and employees' perceptions of factors that cause staff turnover. Copyright © 2004 John Wiley & Sons, Ltd.

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References

1994Qualitative Data Analysis: An Expanded Sourcebook 1979Review and conceptual analysis of the employee turnover process.1994An Alternative Approach: The Unfolding Model of Voluntary Employee Turnover 1983Employee Turnover: Causes, Consequences, and Control.2003Labor mobility into tourism 2000Partitioning seasonal employment in the hospitality industry 1992Reducing turnover in the hospitality industry: an overview of recruitment, selection and retention 2001Tourism employment: contingent work or professional career?

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