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Better than ever? Employee reactions to ethical failures in organizations, and the ethical recovery paradox
16 references·15 citing·44 second hop
Better than ever? Employee reactions to ethical failures in organizations, and the ethical recovery paradox (2014)Better than ever? Employee reactions to e…Exchange and Power in Social Life (2017)Exchange and Power in Social …Choices, Values, and Frames (2013)Choices, Values, and FramesSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Corporate Social and Financial Performance: A Meta-Analysis (2003)Corporate Social and Financia…Perceived organizational support: A review of the literature. (2002)Perceived organizational supp…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…THE PEOPLE MAKE THE PLACE (1987)THE PEOPLE MAKE THE PLACEPerceived organizational support. (1986)Perceived organizational supp…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Handbook of Industrial and Organizational Psychology. (1977)Handbook of Industrial and Or…Inequity In Social Exchange (1965)Inequity In Social ExchangeExchange and Power in Social Life. (1965)Exchange and Power in Social …Hospitality employees and digital transformation: The mediating roles of alienation and motivation (2024)Hospitality employees and dig…Toward Understanding Employees 'Responses to Leaders' Unethical Pro-organizational Behavior: An Outcome Favorability Perspective (2023)Toward Understanding Employee…The Effect of Service Recovery Justices Strategies on Online Customer Engagement Via the Role of “Customer Satisfaction” During the Covid-19 Pandemic: An Empirical Study (2021)The Effect of Service Recover…The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective (2020)The double-edged sword effect…Management accountants and ethical dilemmas: How to promote ethical intention? (2019)Management accountants and et…Empowerment in service recovery: the role of self-regulation process of frontline employee (2019)Empowerment in service recove…The Role of Entrepreneurial Coaching in the Restarting Process After Business Failure (2018)The Role of Entrepreneurial C…Forecasting unknown-unknowns by boosting the risk radar within the risk intelligent organisation (2018)Forecasting unknown-unknowns …Apology, Restitution, and Forgiveness After Psychological Contract Breach (2018)Apology, Restitution, and For…Why are Generation Y consumers the most likely to complain and repurchase? (2017)Why are Generation Y consumer…Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions (2017)Who cares if “service with a …Ethical leadership, but toward whom? How moral identity congruence shapes the ethical treatment of employees (2017)Ethical leadership, but towar…Consumer action in response to ethical violations by service operations firms (2016)Consumer action in response t…Unethical Pro-Organizational Behavior: Concept, Measurement and Empirical Research (2015)Unethical Pro-Organizational …Behavioral ethics: a story of increased breadth and depth (2015)Behavioral ethics: a story of…The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Stress, appraisal, and coping (1985)Stress, social support, and the buffering hypothesis. 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  • 1987

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THE PEOPLE MAKE THE PLACE
4,610 cited

Cited by

  • 2017Why are Generation Y consumers the most likely to complain and repurchase?82 cited
  • 2017Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions61 cited
  • 2017Ethical leadership, but toward whom? How moral identity congruence shapes the ethical treatment of employees60 cited
  • 2021The Effect of Service Recovery Justices Strategies on Online Customer Engagement Via the Role of “Customer Satisfaction” During the Covid-19 Pandemic: An Empirical Study60 cited
  • 2018Forecasting unknown-unknowns by boosting the risk radar within the risk intelligent organisation60 cited
  • 2018Apology, Restitution, and Forgiveness After Psychological Contract Breach59 cited
  • 2024Hospitality employees and digital transformation: The mediating roles of alienation and motivation40 cited
  • 2020The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective37 cited
  • 2019Empowerment in service recovery: the role of self-regulation process of frontline employee25 cited
  • 2019Management accountants and ethical dilemmas: How to promote ethical intention?22 cited
  • 2015Behavioral ethics: a story of increased breadth and depth21 cited
  • 2023Toward Understanding Employees 'Responses to Leaders' Unethical Pro-organizational Behavior: An Outcome Favorability Perspective18 cited
  • 2015Unethical Pro-Organizational Behavior: Concept, Measurement and Empirical Research18 cited
  • 2018The Role of Entrepreneurial Coaching in the Restarting Process After Business Failure11 cited
  • 2016Consumer action in response to ethical violations by service operations firms10 cited