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Positioning of selected Middle Eastern airlines in the South African business and leisure travel environment
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Positioning of selected Middle Eastern airlines in the South African business and leisure travel environment (2008)Positioning of selected Middle Eastern ai…Business Research Methods (2022)Business Research MethodsThe effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…Passenger expectations and airline services: a Hong Kong based study (2003)Passenger expectations and ai…The evaluation of airline service quality by fuzzy MCDM (2002)The evaluation of airline ser…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectMarketing Research: An Applied Orientation (1994)Marketing Research: An Applie…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Service Quality and Customer Loyalty in the Commercial Airline Industry (1993)Service Quality and Customer …Fuzzy Set Theory and Its Applications (1993)Fuzzy Set Theory and Its Appl…Marketing Concepts and Strategies (1989)Marketing Concepts and Strate…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Positioning your product (1982)Positioning your productBusiness research methods (1976)Business research methodsModern factor analysis (1960)Modern factor analysisThe Promise of the Aerotropolis Model in the United Arab Emirates: The Role of Spatial Proximity and Global Connectivity (2014)The Promise of the Aerotropol…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Economic Forces and the Stock Market (1986)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)An updated and expanded assessment of PLS-SEM in information systems research (2017)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)An application of soft sets in a decision making problem (2002)Soft set theory (2003)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Management Research Methods (2007)Principles and methods of validity and reliability testing of questionnaires used in social and health science researches (2015)Research Methods in Business Studies (2020)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Smart tourism destinations: ecosystems for tourism destination competitiveness (2016)
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References

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  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2022Business Research Methods10,949 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1960Modern factor analysis5,122 cited
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  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study

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423 cited

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  • 2014The Promise of the Aerotropolis Model in the United Arab Emirates: The Role of Spatial Proximity and Global Connectivity10 cited