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Effective rating scale development for speaking tests: Performance decision trees
16 references·16 citing·36 second hopsampled
Effective rating scale development for speaking tests: Performance decision trees (2010)Effective rating scale development for sp…Testing Second Language Speaking (2014)Testing Second Language Speak…From communicative competence to communicative language pedagogy (2014)From communicative competence…Language Testing and Assessment (2006)Language Testing and Assessme…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Customer-Employee Rapport in Service Relationships (2000)Customer-Employee Rapport in …Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Critical Discourse Analysis: The Critical Study of Language (1995)Critical Discourse Analysis: …Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…Language as Discourse. Perspectives for Language Teaching (1994)Language as Discourse. Perspe…Fundamental Considerations in Language Testing (1991)Fundamental Considerations in…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Predictability and Personalization in the Service Encounter (1987)Predictability and Personaliz…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…From Language Proficiency to Interactional Competence (1986)From Language Proficiency to …THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING (1980)THEORETICAL BASES OF COMMUNIC…THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING (1980)THEORETICAL BASES OF COMMUNIC…Assessing Speaking Proficiency: A Narrative Review of Speaking Assessment Research Within the Argument-Based Validation Framework (2020)Assessing Speaking Proficienc…An Extensive Knowledge Mapping Review of Measurement and Validity in Language Assessment and SLA Research (2020)An Extensive Knowledge Mappin…Empirical Learner Language and the Levels of theCommon European Framework of Reference (2017)Empirical Learner Language an…Test validation in interpreter certification performance testing (2016)Test validation in interprete…Second Language Pronunciation Assessment (2016)Second Language Pronunciation…Narrative and expository genre effects on students, raters, and performance criteria (2016)Narrative and expository genr…An oracy assessment toolkit: Linking research and development in the assessment of students' spoken language skills at age 11-12 (2016)An oracy assessment toolkit: …Task and rater effects in L2 speaking and writing: A synthesis of generalizability studies (2015)Task and rater effects in L2 …Drawing on indigenous criteria for more authentic assessment in a specific-purpose language test: Health professionals interacting with patients (2015)Drawing on indigenous criteri…Assessing second language speaking (2015)Assessing second language spe…Validity argument for assessing L2 pragmatics in interaction using mixed methods (2014)Validity argument for assessi…The MERLIN corpus: Learner language and the CEFR (2014)The MERLIN corpus: Learner la…Proficiency Level--a Fuzzy Variable in Computer Learner Corpora (2012)Proficiency Level--a Fuzzy Va…Health Professionals' Views of Communication: Implications for Assessing Performance on a Health‐Specific English Language Test (2012)Health Professionals' Views o…The Power of “Can Do” statements: Teachers’ Perceptions of CEFR-informed Instruction in French as a Second Language Classrooms in Ontario (2011)The Power of “Can Do” stateme…Investigating the validity of an integrated listening-speaking task: A discourse-based analysis of test takers’ oral performances (2011)Investigating the validity of…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Developing Buyer-Seller Relationships (1987)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Relationship quality as a predictor of B2B customer loyalty (2006)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)Principles and Practice in Second Language Acquisition (1983)Qualitative Analysis for Social Scientists (1987)How Languages Are Learned (1995)The Practice of English Language Teaching (2015)A Transdisciplinary Framework for SLA in a Multilingual World (2016)Conceptualizing Willingness to Communicate in a L2: A Situational Model of L2 Confidence and Affiliation (1998)Common European Framework of Reference for Languages: learning, teaching, assessment (2009)Individual Differences in Second Language Learning (2014)Communication Theory as a Field (1999)Ideology and discourse analysis (2006)Avoiding Ableist Language: Suggestions for Autism Researchers (2020)Principles of Language Learning and Teaching (1981)Language, Power And Pedagogy: Bilingual Children in the Crossfire (2000)Communicative Competence: A Pedagogically Motivated Model with Content Specifications (1995)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1995Critical Discourse Analysis: The Critical Study of Language6,742 cited
  • 1980THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING5,038 cited
  • 1991Fundamental Considerations in Language Testing4,362 cited
  • 1980THEORETICAL BASES OF COMMUNICATIVE APPROACHES TO SECOND LANGUAGE TEACHING AND TESTING4,009 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2014From communicative competence to communicative language pedagogy1,622 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,185 cited
  • 2000Customer-Employee Rapport in Service Relationships1,150 cited
  • 1987Predictability and Personalization in the Service Encounter1,135 cited
  • 2014Testing Second Language Speaking603 cited
  • 1994Language as Discourse. Perspectives for Language Teaching537 cited
  • 1986

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From Language Proficiency to Interactional Competence
518 cited
  • 2006Language Testing and Assessment479 cited
  • Cited by

    • 2014Validity argument for assessing L2 pragmatics in interaction using mixed methods147 cited
    • 2011Investigating the validity of an integrated listening-speaking task: A discourse-based analysis of test takers’ oral performances103 cited
    • 2016An oracy assessment toolkit: Linking research and development in the assessment of students' spoken language skills at age 11-1291 cited
    • 2012Health Professionals' Views of Communication: Implications for Assessing Performance on a Health‐Specific English Language Test77 cited
    • 2014The MERLIN corpus: Learner language and the CEFR71 cited
    • 2012Proficiency Level--a Fuzzy Variable in Computer Learner Corpora67 cited
    • 2016Second Language Pronunciation Assessment59 cited
    • 2016Test validation in interpreter certification performance testing57 cited
    • 2016Narrative and expository genre effects on students, raters, and performance criteria57 cited
    • 2020Assessing Speaking Proficiency: A Narrative Review of Speaking Assessment Research Within the Argument-Based Validation Framework57 cited
    • 2015Task and rater effects in L2 speaking and writing: A synthesis of generalizability studies54 cited
    • 2017Empirical Learner Language and the Levels of theCommon European Framework of Reference53 cited
    • 2015Drawing on indigenous criteria for more authentic assessment in a specific-purpose language test: Health professionals interacting with patients51 cited
    • 2015Assessing second language speaking48 cited
    • 2020An Extensive Knowledge Mapping Review of Measurement and Validity in Language Assessment and SLA Research42 cited
    • 2011The Power of “Can Do” statements: Teachers’ Perceptions of CEFR-informed Instruction in French as a Second Language Classrooms in Ontario36 cited