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Mobile technology and communications: exploring aspects of Customer Relationship Management
12 references·1 citing·44 second hop
Mobile technology and communications: exploring aspects of Customer Relationship Management (2007)Mobile technology and communications: exp…Exploring security and comfort issues associated with online banking (2006)Exploring security and comfor…Exploring m-commerce in terms of viability, growth and challenges (2006)Exploring m-commerce in terms…CRM and customer service: strategic asset or corporate overhead? (2006)CRM and customer service: str…Consumer value creation in mobile banking services (2005)Consumer value creation in mo…A primer for navigating the shoals of applying wireless technology to marketing problems (2005)A primer for navigating the s…The Impact of Advancing Technology on Marketing and Academic Research (2004)The Impact of Advancing Techn…Mobile banking services (2004)Mobile banking servicesAssessing M-Commerce Opportunities (2004)Assessing M-Commerce Opportun…Understanding mobile handheld device use and adoption (2003)Understanding mobile handheld…Mobile commerce (2003)Mobile commerceExploring the Implications of M-Commerce for Markets and Marketing (2002)Exploring the Implications of…Next to the Customer's Heart and Wallet: Frameworks for exploring the emerging M-commerce arena (2001)Next to the Customer's Heart …The Bluetooth Enigma: Practicalities Impair Potential (2011)The Bluetooth Enigma: Practic…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Multistage Model of Customers' Assessments of Service Quality and Value (1991)Consumer perceived value: The development of a multiple item scale (2001)Mobile banking rollout in emerging markets: evidence from Brazil (2010)Adoption of digital payment systems in the era of demonetization in India (2018)Mobile-banking adoption: empirical evidence from the banking sector in Pakistan (2018)Introduction to Factor Analysis: What It Is and How to Do It. (1980)Measuring customer satisfaction with internet banking: an exploratory study (2006)Adoption of CRM technology in multichannel environment: a review (2006‐2010) (2012)Antecedents of Behavioural Intention to Adopt Internet Banking Using Structural Equation Modelling (2022)Frontiers of Electronic Commerce (1996)The emergence of m-commerce (2000)The ten deadly myths of e-commerce (2002)Consumer attitudes and interactive digital advertising (2009)Intention to use advanced mobile phone services (AMPS) (2013)A technology acceptance model for empirically testing new end-user information systems : theory and results (1985)Strategy and the Internet. (2001)Marketing to postmodern consumers: introducing the internet chameleon (2008)Diffusion of Innovations (2009)Mobile marketing: A literature review on its value for consumers and retailers (2014)Capitalism, Socialism, and Democracy. (1951)Capitalism, Socialism and Democracy (1997)Evolving to a New Dominant Logic for Marketing (2003)Mobile Targeting (2013)Evolution of digital marketing communication: Bibliometric analysis and network visualization from key articles (2019)Towards a dynamic theory of strategy (1991)What is strategy (2000)Compound real option valuation with phase-specific volatility: A multi-phase mobile payments case study (2011)Barriers to M-commerce Adoption in Developing Countries � A Qualitative Study among the Stakeholders of Bangladesh (2013)Clusters and the New Economics of Competition (2014)Critical Determinants for Mobile Commerce Adoption in Vietnamese SMEs: A Conceptual Framework (2018)Business models and transactions in mobile electronic commerce: requirements and properties (2001)A unified perspective on the factors influencing usage intention toward mobile financial services (2011)Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective (2018)How do electronic word of mouth practices contribute to mobile banking adoption? (2019)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Impact of New Media on Customer Relationships (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Mobile customer relationship management: underlying issues and challenges (2007)Intentionally developed business network for mobile marketing: a case study from Finland (2008)Mobile marketing research: The-state-of-the-art (2009)A review for mobile commerce research and applications (2005)PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model (2018)
this work references cited by second hop

References

  • 2002Exploring the Implications of M-Commerce for Markets and Marketing683 cited
  • 2003Understanding mobile handheld device use and adoption507 cited
  • 2005Consumer value creation in mobile banking services355 cited
  • 2004Mobile banking services345 cited
  • 2004Assessing M-Commerce Opportunities159 cited
  • 2003Mobile commerce100 cited
  • 2004The Impact of Advancing Technology on Marketing and Academic Research98 cited
  • 2006Exploring security and comfort issues associated with online banking60 cited
  • 2005A primer for navigating the shoals of applying wireless technology to marketing problems54 cited
  • 2006Exploring m-commerce in terms of viability, growth and challenges52 cited
  • 2006CRM and customer service: strategic asset or corporate overhead?52 cited
  • 2001Next to the Customer's Heart and Wallet: Frameworks for exploring the emerging M-commerce arena22 cited

Cited by

  • 2011The Bluetooth Enigma: Practicalities Impair Potential10 cited

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