Formulating a Communication Strategy for Effective Knowledge Sharing

Yeo Ming Mei · Seow Ting Lee · Suliman Hawamdeh

73 citations0/0 files storedJournal of Information Science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Knowledge Management and Sharing Management and Organizational Practices Information Architecture and Usability

Abstract

Overcoming cultural resistance from a workforce and gaining sufficient buy-in from senior management are both critical to the successful implementation of Knowledge Management (KM) initiatives in any organization. The main purpose of this study is to identify an effective communication strategy at the onset of the implementation process, aimed at helping the workforce to comprehend the need for KM in the organization and to solicit maximum support from the senior management and staff alike. It is based on a case study of the KM initiatives in Singapore’s Civil Service College, a training school for public officials. The strategy will also facilitate effective communication between staff so that effective knowledge sharing can take place and provide proactive and reactive communication, to achieve acceptance of and commitment to KM in the organization. The communication strategy was formulated using inputs collected from focus group discussions and observational field work.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 73 citations exist upstream.

References

2009Leading change: why transformation efforts fail 1992Corporate Culture and Performance 2000Knowledge management: practices and challenges 1998Resistance: a constructive tool for change management 1996Research Methods for Business and Management 1996A management communication strategy for change

Cited by

2006An integrated framework for intellectual capital measurement and knowledge management implementation in small and medium-sized enterprises 2009Knowledge management adoption in times of crisis 2010Information Technology in Human Resource Management: An Empirical Assessment 2015Revisiting knowledge sharing from the organizational change perspective 2007A contingency approach to incorporate human, emotional and social influence into a TAM for KM programs 2013Knowledge management in the voluntary sector: a focus on sharing project know-how and expertise 2009The role of knowledge management in achieving effective crisis management: a case study

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.