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Analysis of Client-Satisfaction Factors in Construction Industry
3 references·16 citing·51 second hop
Analysis of Client-Satisfaction Factors in Construction Industry (1995)Analysis of Client-Satisfaction Factors i…A passion for excellence (1985)A passion for excellenceThe Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…Marketing Research (1970)Marketing ResearchDETERMINANTS OF TRANSACTION COSTS IN CONSTRUCTION PROJECTS (2015)DETERMINANTS OF TRANSACTION C…Critical Success Factors for Different Components of Construction Projects (2011)Critical Success Factors for …The performance measurement of construction projects managed by ISO-certified contractors in Malaysia (2010)The performance measurement o…An analytical method to evaluate facility management services for residential buildings (2010)An analytical method to evalu…Modelling structure of customer satisfaction with construction (2009)Modelling structure of custom…Impact of Resources and Strategies on Construction Company Performance (2009)Impact of Resources and Strat…Swedish construction clients' views on project success and measuring performance (2008)Swedish construction clients'…Impact of corporate strengths/weaknesses on project management competencies (2008)Impact of corporate strengths…The satisfaction levels of UK construction clients based on the performance of consultants (2006)The satisfaction levels of UK…Factors affecting cost and time performance on highway construction projects: Evidence from Thailand (2006)Factors affecting cost and ti…Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market (2005)Clients’ needs, wants and exp…Drivers for dynamic brief development in construction (2004)Drivers for dynamic brief dev…Analysing customer satisfaction and quality in construction – the case of public and private customers (2004)Analysing customer satisfacti…Factors influencing contractor performance: an international investigation (2003)Factors influencing contracto…The performance of contractors in Japan, the UK and the USA (2002)The performance of contractor…Examining service quality within construction processes (2000)Examining service quality wit…A Service Quality Model and its Marketing Implications (1984)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Service Management and Marketing: A Customer Relationship Management Approach (2000)The construction client satisfaction model: a PLS-SEM approach (2018)Product Performance and Consumer Satisfaction: A New Concept (1976)Factors influencing construction time and cost overruns on high-rise projects in Indonesia (1997)Partnering in construction: a critical review of issues, problems and dilemmas (2000)Conceptual delay mitigation model using a project learning approach in practice (2008)The impact of contractors' management capability on cost and time performance of construction projects in Nigeria (2009)APPLICATION OF KEY PERFORMANCE INDICATORS IN SOUTH‐EASTERN EUROPEAN CONSTRUCTION (2010)Critical factors in successful project implementation (1987)Critical Success Factors for Construction Projects (1992)Causes of delay and cost overruns in Nigerian construction projects (1994)Time Overrun in Construction Projects from the Perspective of Project Management Consultant (PMC) (2011)Causes and Effects of Delay in Iranian Construction Projects (2012)Controlling Cost Overrun Factors in Construction Projects in Malaysia (2013)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop

References

  • 1970Marketing Research3,552 cited
  • 1985A passion for excellence579 cited
  • 1983The Customer Contact Model for Organization Design434 cited

Cited by

  • 2003Factors influencing contractor performance: an international investigation115 cited
  • 2008Impact of corporate strengths/weaknesses on project management competencies108 cited
  • 2011Critical Success Factors for Different Components of Construction Projects106 cited
  • 2004Analysing customer satisfaction and quality in construction – the case of public and private customers104 cited
  • 2010The performance measurement of construction projects managed by ISO-certified contractors in Malaysia97 cited
  • 2004Drivers for dynamic brief development in construction82 cited
  • 2006Factors affecting cost and time performance on highway construction projects: Evidence from Thailand75 cited
  • 2008Swedish construction clients' views on project success and measuring performance74 cited
  • 2000Examining service quality within construction processes73 cited
  • 2009Impact of Resources and Strategies on Construction Company Performance73 cited
  • 2009Modelling structure of customer satisfaction with construction69 cited
  • 2006

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The satisfaction levels of UK construction clients based on the performance of consultants
69 cited
  • 2005Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market66 cited
  • 2002The performance of contractors in Japan, the UK and the USA64 cited
  • 2010An analytical method to evaluate facility management services for residential buildings62 cited
  • 2015DETERMINANTS OF TRANSACTION COSTS IN CONSTRUCTION PROJECTS59 cited