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Issue and crisis management: Quicksand in the definitional landscape

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References

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1998Reframing Crisis Management1,534 cited
1999What Is a Disaster: Perspectives on the Question660 cited
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2001Handbook of Public Relations445 cited
2001Handbook of public relations424 cited
2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
1996Crisis communications: a casebook approach364 cited
2007Is Crisis Management (Only) a Management of Exceptions?316 cited
2003Crisis Leadership: Planning for the Unthinkable268 cited
2007Issue management and crisis management: An integrated, non-linear, relational construct267 cited
1997The Crisis Manager: Facing Risk and Responsibility257 cited
1990Beyond contingency planning: towards a model of crisis management246 cited
1997The crisis manager: Facing risk and responsibility233 cited
2007International Public Relations: Negotiating Culture, Identity, and Power215 cited

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1976

Building a public relations definition

193 cited

Cited by

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2019Developing a Strategic Model of Internal Crisis Communication: Empirical Evidence from Nigeria33 cited
2019Crisis-induced public demand for regulatory intervention in the social media era: Examining the moderating roles of perceived government controllability and consumer collective efficacy32 cited
2011Horizons in Strategic Communication: Theorising a Paradigm Shift21 cited
2016Linking Issue Management, Corporate Social Responsibility and Crisis Communication: Applying Balance Theory in Crisis and Issue Management20 cited
2015Changing the story of retirement: How AARP utilizes a strategic narrative to advocate for the aging workforce13 cited