Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

An Analysis of Brand Image, Perceived Quality, Customer Satisfaction and Re-purchase Intention in Iranian Department Stores

16 references·10 citing·40 second hop

FromToDepth

this work references cited by second hop

References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
2003Research Methods for Business Students17,197 cited
1996The Behavioral Consequences of Service Quality11,994 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
2002Corporate reputation and sustained superior financial performance2,925 cited
1993Customer satisfaction, customer retention, and market share2,151 cited
2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
2003Customer repurchase intention1,602 cited
2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,422 cited

1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited

2005Customer perceptions of e‐service quality in online shopping1,320 cited

Cited by

2022When Brand Image, Perceived Price, and Perceived Quality Interplay in Predicting Purchase Intention: Developing a Rhombus Model48 cited
2021The Effect of Service Quality Elements on Customer Satisfaction42 cited
2019Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms37 cited
2020Analisis Pengaruh Perceived Ease of Use, Perceived Usefulness, dan Perceived Risk terhadap Keinginan Membeli Kembali melalui e-Trust dan s-Satisfaction (Studi Kasus Pengguna Gopay pada Transaksi UMKM)36 cited
2020The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth36 cited
2019PERAN KEPUASAN KONSUMEN MEMEDIASI PENGARUH BRAND IMAGE TERHADAP REPURCHASE INTENTION35 cited
2021The Relationship Between Product Quality, Brand Image, Purchase Decision, and Repurchase Intention29 cited
2016Pengaruh Brand Awareness, Perceived Quality, dan Brand Image terhadap Brand Loyalty pada Generasi Y di Indonesia20 cited
2019ANALYSIS OF THE EFFECT OF BRAND IMAGE, PRODUCT QUALITY AND AFTER-SALES SERVICE ON REPURCHASE DECISION OF SAMSUNG SMARTPHONES15 cited
2023Unveiling the Dynamics of Expectation, Flow, Enjoyment, and Satisfaction: Drivers of Continued Subscription Intentions Among Netflix Users9 cited