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The Antecedents of Customer Loyalty
16 references·12 citing·42 second hop
The Antecedents of Customer Loyalty (1999)The Antecedents of Customer LoyaltyAdvances in Consumer Research (2025)Advances in Consumer ResearchService Management and Marketing (2011)Service Management and Market…The value concept and relationship marketing (1996)The value concept and relatio…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…The Nature of Customer Value: An Axiology of Services in the Consumption Experience (1994)The Nature of Customer Value:…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Practical Issues in Structural Modeling (1987)Practical Issues in Structura…Advances in Consumer Research (1983)Advances in Consumer ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Brand Loyalty: Measurement and Management (1978)Brand Loyalty: Measurement an…Situational Variables and Consumer Behavior (1975)Situational Variables and Con…Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Brand Loyalty Vs. Repeat Purc…The effects of social commerce environmental characteristics on customers’ purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value (2021)The effects of social commerc…Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks (2021)Predicting Airline Customer L…How does customer psychological empowerment affect value co-creation? An empirical study of travel agencies in Mainland China (2021)How does customer psychologic…How does a customer prefer community or brand? The impacts of customer experience on customer loyalty based on the perspective of value co-creation (2020)How does a customer prefer co…Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type (2019)Is satisfaction a necessary a…Determinants of relationship quality and customer loyalty in retail banking (2017)Determinants of relationship …The Significant Role of Customer Brand Identification towards Brand Loyalty Development: An Empirical Study among Malaysian Hypermarkets Customer (2015)The Significant Role of Custo…Antecedents and consequences of pharmacy loyalty behavior (2015)Antecedents and consequences …Superstars and disloyal football fans: factors influencing attraction to competition (2014)Superstars and disloyal footb…Investigation of the Effective Factors on Brand Loyalty and Repurchase Intention (Case study: Iranian Consumers) (2013)Investigation of the Effectiv…Reframing Customer Value in a Service-Based Paradigm: An Evaluation of a Formative Measure in a Multi-industry, Cross-cultural Context (2009)Reframing Customer Value in a…Explaining Market Heterogeneity in Terms of Value Perceptions (2007)Explaining Market Heterogenei…Significance tests and goodness of fit in the analysis of covariance structures. 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this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1987Practical Issues in Structural Modeling5,797 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1975Situational Variables and Consumer Behavior1,645 cited
  • 2011Service Management and Marketing1,414 cited
  • 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
  • 1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited

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  • 1978Brand Loyalty: Measurement and Management974 cited
  • Cited by

    • 2021The effects of social commerce environmental characteristics on customers’ purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value203 cited
    • 2009Reframing Customer Value in a Service-Based Paradigm: An Evaluation of a Formative Measure in a Multi-industry, Cross-cultural Context45 cited
    • 2021Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks44 cited
    • 2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type43 cited
    • 2017Determinants of relationship quality and customer loyalty in retail banking41 cited
    • 2007Explaining Market Heterogeneity in Terms of Value Perceptions34 cited
    • 2015Antecedents and consequences of pharmacy loyalty behavior31 cited
    • 2015The Significant Role of Customer Brand Identification towards Brand Loyalty Development: An Empirical Study among Malaysian Hypermarkets Customer24 cited
    • 2014Superstars and disloyal football fans: factors influencing attraction to competition22 cited
    • 2020How does a customer prefer community or brand? The impacts of customer experience on customer loyalty based on the perspective of value co-creation18 cited
    • 2021How does customer psychological empowerment affect value co-creation? An empirical study of travel agencies in Mainland China16 cited
    • 2013Investigation of the Effective Factors on Brand Loyalty and Repurchase Intention (Case study: Iranian Consumers)15 cited