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Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis
3 references·16 citing·41 second hop
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this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 1990Tourism: Principles, Practices, Philosophies1,411 cited
  • 1989Marketing leadership in hospitality140 cited

Cited by

  • 2009Cross-cultural comparison of the image of Guam perceived by Korean and Japanese leisure travelers: Importance–performance analysis149 cited
  • 2014Achieving destination competitiveness: an importance–performance analysis of Serbia139 cited
  • 2003New perspectives of satisfaction research in tourism destinations133 cited
  • 2011Facilitating reef tourism management through an innovative importance-performance analysis method130 cited
  • 1991Marketing Your Commmunity: Image Analysis in Norfolk120 cited
  • 2013An importance–performance analysis of sustainable tourism: A comparison between international and national tourists116 cited
  • 2003The Use of Importance Performance Analysis in the Hospitality Industry43 cited
  • 2015Importance–Performance Analysis by Fuzzy C-Means Algorithm40 cited
  • 2008An Importance-Performance Analysis to Evaluate Airline Service Quality: The Case Study of a Budget Airline in Asia38 cited
  • 2018Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)32 cited
  • 2001An Extended Application of Importance-Performance Analysis

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31 cited
  • 2011U.S. Customer Perceptions Toward Chinese Restaurant Service Quality: An Importance and Performance Approach28 cited
  • 2018Measuring Service Quality of Rural Accommodations22 cited
  • 2006An Exploratory Approach to Evaluating Performance Measures: The Managers' Perspective19 cited
  • 2013An Examination of Service Quality and Satisfaction in a Religious Tourism Setting6 cited
  • 2011Improvement of VMS Traffic-information Contents Using Importance Preference Analysis3 cited