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Store brand proneness and maximal customer satisfaction in grocery stores
16 references·1 citing·34 second hop
Store brand proneness and maximal customer satisfaction in grocery stores (2010)Store brand proneness and maximal custome…Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships (2008)Customer satisfaction and loy…Creating consumer durable retailer customer loyalty through order fulfillment service operations (2007)Creating consumer durable ret…Customer satisfaction and retail sales performance: an empirical investigation (2004)Customer satisfaction and ret…An examination of the antecedents of repatronage intentions across different retail store formats (2004)An examination of the anteced…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Consumer attitude towards store brands (2000)Consumer attitude towards sto…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…An empirical examination of a model of perceived service quality and satisfaction (1996)An empirical examination of a…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Store Image Attributes and Customer Satisfaction in Supermarkets in Campo Grande-MS (2013)Store Image Attributes and Cu…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges (1998)Service quality models: a review (2005)Does Food Quality Really Matter in Restaurants? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2004Customer satisfaction and retail sales performance: an empirical investigation361 cited
  • 2008Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships299 cited

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  • 2007Creating consumer durable retailer customer loyalty through order fulfillment service operations186 cited
  • 2004An examination of the antecedents of repatronage intentions across different retail store formats180 cited
  • 2000Consumer attitude towards store brands166 cited
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    • 2013Store Image Attributes and Customer Satisfaction in Supermarkets in Campo Grande-MS10 cited