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The art of benchmarking: using customer feedback to establish a performance gap
2 references·16 citing·51 second hop
The art of benchmarking: using customer feedback to establish a performance gap (1992)The art of benchmarking: using customer f…Benchmarking: the search for industry best practices that lead to superior performance (1989)Benchmarking: the search for …Benchmarking: A Self‐Improvement Strategy (1989)Benchmarking: A Self‐Improvem…Benchmarking operations and supply chain management practices using Generative AI: Towards a theoretical framework (2024)Benchmarking operations and s…Management Accounting and Control System (2018)Management Accounting and Con…The emergence and evolution of benchmarking: a management fashion perspective (2017)The emergence and evolution o…Competitive Advantage Through Benchmarking: Field Study of Industrial Companies Listed in Amman Stock Exchange (2014)Competitive Advantage Through…Dynamic benchmarking methodology for quality function deployment (2010)Dynamic benchmarking methodol…Dynamic Programming for QFD Optimization (2005)Dynamic Programming for QFD O…Building an activity-based costing hospital model using quality function deployment and benchmarking (2005)Building an activity-based co…An action-research based instrument for monitoring continuous quality improvement (2004)An action-research based inst…Destination benchmarking (2002)Destination benchmarkingBenchmarking in tourism and hospitality industries: the selection of benchmarking partners (2002)Benchmarking in tourism and h…Using consumer benchmarking criteria to improve service sector competitiveness (2000)Using consumer benchmarking c…Benchmarking: destination attractiveness and small hospitality business performance (1998)Benchmarking: destination att…DESIGN FOR QUALITY: SELECTING A PRODUCT'S TECHNICAL FEATURES (1997)DESIGN FOR QUALITY: SELECTING…Quality and innovation: A conceptual model of their interaction (1995)Quality and innovation: A con…Roadmap to Current Benchmarking Literature (1994)Roadmap to Current Benchmarki…Integrating Total Quality Management in the Adoption of New Technologies (1994)Integrating Total Quality Man…Measuring the efficiency of decision making units (1978)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis (1984)Rethinking standards from green to sustainable (2004)A theory of benchmarking (2011)The effects of UNESCO World Heritage List inscription on tourism destinations performance in Italian regions (2015)A Small Business Is Not a Little Big Business (1981)The Five Stages of Small Business Growth (2002)The Possibilities for the Identification and Evaluation of Tourism Sector Competitiveness Factors (2009)Destination competitiveness: what we know, what we know but shouldn't and what we don't know but should (2015)Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality (2020)Competing on the Eight Dimensions of Quality (1987)The House of Quality (1988)The outranking approach and the foundations of electre methods (1991)Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty (2008)Fuzzy application in service quality analysis: An empirical study (2009)Evaluating the customer perceptions on in-flight service quality (2011)Coefficient Alpha and the Internal Structure of Tests (1951)The Case Research Strategy in Studies of Information Systems (1987)Reengineering the corporation: A manifesto for business revolution (1993)Innovation Types and Talent Management for Innovation (2011)Lean thinking with improvement teams in retail distribution: a case study (2011)Action Research as a Meta-Methodology in the Management Field (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Competitiveness of logistics service providers: a cross-national examination of management practices in China and the UK (2011)Customer‐driven benchmarking (2013)Uncovering the dimensions of servicescape using mixed method approach – A study of beauty salons (2020)A Service Quality Model and its Marketing Implications (1984)Applying Activity Based Costing (ABC) Method to Calculate Cost Price in Hospital and Remedy Services. 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this work references cited by second hop

References

  • 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
  • 1989Benchmarking: A Self‐Improvement Strategy67 cited

Cited by

  • 1998Benchmarking: destination attractiveness and small hospitality business performance209 cited
  • 2002Destination benchmarking143 cited
  • 2024Benchmarking operations and supply chain management practices using Generative AI: Towards a theoretical framework123 cited
  • 2002Benchmarking in tourism and hospitality industries: the selection of benchmarking partners85 cited
  • 2004An action-research based instrument for monitoring continuous quality improvement57 cited
  • 2005Building an activity-based costing hospital model using quality function deployment and benchmarking43 cited
  • 2000Using consumer benchmarking criteria to improve service sector competitiveness42 cited
  • 1997DESIGN FOR QUALITY: SELECTING A PRODUCT'S TECHNICAL FEATURES40 cited
  • 2005Dynamic Programming for QFD Optimization39 cited
  • 2014Competitive Advantage Through Benchmarking: Field Study of Industrial Companies Listed in Amman Stock Exchange35 cited
  • 2017The emergence and evolution of benchmarking: a management fashion perspective35 cited
  • 1994Roadmap to Current Benchmarking Literature34 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1995Quality and innovation: A conceptual model of their interaction25 cited
  • 2010Dynamic benchmarking methodology for quality function deployment21 cited
  • 1994Integrating Total Quality Management in the Adoption of New Technologies15 cited
  • 2018Management Accounting and Control System15 cited