Servitization: Is a Paradigm Shift in the Business Model and Service Enterprise Required?

Neil Barnett · Glenn Parry · Mohammed Saad · Linda Newnes · Yee Mey Goh

78 citations0/0 files storedStrategic Change

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Service and Product Innovation Business Strategies and Innovation Sustainable Supply Chain Management

Abstract

Abstract Servitization is the move by firms to gain value from service associated with their products, which requires a strategic rather than incremental change in the provider firm.

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References

1988Social Capital in the Creation of Human Capital 2000Social Capital in the Creation of Human Capital 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1996Toward a knowledge‐based theory of the firm 1985Competitive advantage, creating and sustaining superior performance 2004Co-creation experiences: The next practice in value creation 1985Problems and Strategies in Services Marketing 1988Servitization of business: Adding value by adding services

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2018Uncovering the role of cross-border strategic alliances and expertise decision centralization in enhancing product-service innovation in MMNEs 2017Organisational change towards servitization: a theoretical framework 2023Unpacking the relationship between digital capabilities, services capabilities, and firm financial performance: A moderated mediation model 2014Servitization as a Driver for Organizational Change 2016Eight challenges of servitisation for the configuration, measurement and management of organisations

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