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Servitization: Is a Paradigm Shift in the Business Model and Service Enterprise Required?
16 references·16 citing·42 second hopsampled
Servitization: Is a Paradigm Shift in the Business Model and Service Enterprise Required? (2013)Servitization: Is a Paradigm Shift in the…Industrial Product-Service Systems—IPS 2 (2010)Industrial Product-Service Sy…From goods to service(s): Divergences and convergences of logics (2008)From goods to service(s): Div…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Service portraits in service research: a critical review (2005)Service portraits in service …Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …The New Frontier of Experience Innovation (2003)The New Frontier of Experienc…Managing the transition from products to services (2003)Managing the transition from …Social Capital in the Creation of Human Capital (2000)Social Capital in the Creatio…Toward a knowledge‐based theory of the firm (1996)Toward a knowledge‐based theo…Social Capital in the Creation of Human Capital (1988)Social Capital in the Creatio…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Managerial Response to Changing Environments: Perspectives on Problem Sensing from Social Cognition (1982)Managerial Response to Changi…Unpacking the relationship between digital capabilities, services capabilities, and firm financial performance: A moderated mediation model (2023)Unpacking the relationship be…From Crunch to Grind: Adopting Servitization in Project-Based Creative Work (2022)From Crunch to Grind: Adoptin…How business model innovation overcomes barriers during manufacturers’ servitization transformation: a case study of two top piano manufacturers in China (2021)How business model innovation…Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges (2020)Enterprises’ Servitization in…A quantifiable quality enabled servitisation model: benchmarking Indian automobile manufacturers (2020)A quantifiable quality enable…The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective (2019)The Survival Benefits of Serv…Uncovering the role of cross-border strategic alliances and expertise decision centralization in enhancing product-service innovation in MMNEs (2018)Uncovering the role of cross-…Servitization intent as a factor in the servitization process (2018)Servitization intent as a fac…Servitization as a competitive difference in humanitarian logistics (2018)Servitization as a competitiv…Organisational change towards servitization: a theoretical framework (2017)Organisational change towards…Driving innovation through ambidextrous service provision — long life cycle products in manufacturing contexts (2017)Driving innovation through am…Digital dark matter within product service systems (2017)Digital dark matter within pr…Eight challenges of servitisation for the configuration, measurement and management of organisations (2016)Eight challenges of servitisa…Value and Servitization: Creating Complex Deployed Responsive Services (2014)Value and Servitization: Crea…Servitization of the IT Industry: The Cloud Phenomenon (2014)Servitization of the IT Indus…Servitization as a Driver for Organizational Change (2014)Servitization as a Driver for…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evolving to a New Dominant Logic for Marketing (2003)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Research Priorities in a Rapidly Changing Context (2015)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Norm of Reciprocity: A Preliminary Statement (1960)Markets and Hierarchies (1975)Bowling Alone: America's Declining Social Capital (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Its Origins and Applications in Modern Sociology (1998)Exchange and Power in Social Life (2017)The experience economy: work is theatre & every business a stage (1999)Co‐creating unique value with customers (2004)Managing the co-creation of value (2007)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer Engagement (2011)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Dynamic capabilities: what are they? (2000)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)The servitization of manufacturing (2009)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988Social Capital in the Creation of Human Capital26,947 cited
  • 2000Social Capital in the Creation of Human Capital21,666 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1996Toward a knowledge‐based theory of the firm16,143 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 1982Managerial Response to Changing Environments: Perspectives on Problem Sensing from Social Cognition1,209 cited
  • 2008From goods to service(s): Divergences and convergences of logics1,025 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 2010Industrial Product-Service Systems—IPS 2993 cited
  • 2005Service portraits in service research: a critical review762 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2003The New Frontier of Experience Innovation732 cited
  • Cited by

    • 2018Uncovering the role of cross-border strategic alliances and expertise decision centralization in enhancing product-service innovation in MMNEs78 cited
    • 2017Organisational change towards servitization: a theoretical framework66 cited
    • 2023Unpacking the relationship between digital capabilities, services capabilities, and firm financial performance: A moderated mediation model55 cited
    • 2014Servitization as a Driver for Organizational Change54 cited
    • 2016Eight challenges of servitisation for the configuration, measurement and management of organisations48 cited
    • 2018Servitization as a competitive difference in humanitarian logistics33 cited
    • 2020Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges33 cited
    • 2017Driving innovation through ambidextrous service provision — long life cycle products in manufacturing contexts31 cited
    • 2018Servitization intent as a factor in the servitization process29 cited
    • 2014Value and Servitization: Creating Complex Deployed Responsive Services26 cited
    • 2014Servitization of the IT Industry: The Cloud Phenomenon26 cited
    • 2019The Survival Benefits of Service Intensity for New Manufacturing Ventures: A Resource-Advantage Theory Perspective26 cited
    • 2022From Crunch to Grind: Adopting Servitization in Project-Based Creative Work25 cited
    • 2017Digital dark matter within product service systems24 cited
    • 2021How business model innovation overcomes barriers during manufacturers’ servitization transformation: a case study of two top piano manufacturers in China23 cited
    • 2020A quantifiable quality enabled servitisation model: benchmarking Indian automobile manufacturers21 cited