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Consumer satisfaction and services: insights from dive tourism
16 references·2 citing·32 second hop
Consumer satisfaction and services: insights from dive tourism (2010)Consumer satisfaction and services: insig…Business Research: A Practical Guide for Undergraduate and Postgraduate Students (2009)Business Research: A Practica…Research Methods for Business Students (2003)Research Methods for Business…Research Methods for Business Students (2000)Research Methods for Business…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Management research: An introduction (1992)Management research: An intro…Basics of Qualitative Research (1992)Basics of Qualitative ResearchFlow: The Psychology of Optimal Experience (1991)Flow: The Psychology of Optim…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Participant Observation: A Methodology for Human Studies (1990)Participant Observation: A Me…Flow: the psychology of optimal experience (1990)Flow: the psychology of optim…Basics of qualitative research (1990)Basics of qualitative researchThe Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorDelighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2016)Delighted or Satisfied? Posit…Measuring customer pre-purchase satisfaction in a retail setting (2013)Measuring customer pre-purcha…Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)The role of music in adolescents' mood regulation (2006)TWO CRITERIA FOR GOOD MEASUREMENTS IN RESEARCH: VALIDITY AND RELIABILITY (2017)Framework Analysis: A Qualitative Methodology for Applied Policy Research (2009)Designing and using research questionnaires (2014)The Impact of Social Media Marketing Medium toward Purchase Intention and Brand Loyalty among Generation Y (2014)A Purposeful Approach to the Constant Comparative Method in the Analysis of Qualitative Interviews (2002)An Introduction to Qualitative Research (2009)Theory Construction in Qualitative Research (2012)Subjective well-being: Three decades of progress. (1999)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The benefits of being present: Mindfulness and its role in psychological well-being. (2003)Strategies for Theorizing from Process Data (1999)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)What Good Are Positive Emotions? (1998)From game design elements to gamefulness (2011)
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References

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  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited

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  • 1990Participant Observation: A Methodology for Human Studies1,252 cited
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    • 2016Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences138 cited
    • 2013Measuring customer pre-purchase satisfaction in a retail setting26 cited