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A Desires Congruency Model of Consumer Satisfaction

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References

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1985Measuring the Involvement Construct6,012 cited
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1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited
1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
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1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
1989Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction930 cited
1992Measuring Customer Satisfaction: Fact and Artifact706 cited
1979Disconfirmation of consumer expectations through product trial.

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551 cited

1983Value-Percept Disparity: an Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction477 cited

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