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Factors Effecting the Customers Selection of Restaurants in Pakistan
16 references·7 citing·40 second hop
Factors Effecting the Customers Selection of Restaurants in Pakistan (2014)Factors Effecting the Customers Selection…A THEORY OF HUMAN MOTIVATION (2017)A THEORY OF HUMAN MOTIVATIONHedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Hedonic and utilitarian shopp…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…An experimental study of service recovery options (1997)An experimental study of serv…Relationship Marketing in Consumer Markets: Antecedents and Consequences (1995)Relationship Marketing in Con…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice (1994)Encounter Satisfaction versus…The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect (1993)The effects of satisfaction a…A typology of retail failures and recoveries (1993)A typology of retail failures…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Environment and Social Behavior: Privacy, Personal Space, Territory, Crowding. (1978)The Environment and Social Be…A Service‐Orientated Approach to Marketing of Services (1978)A Service‐Orientated Approach…Eye-Contact, Distance and Affiliation (1965)Eye-Contact, Distance and Aff…Role of Customer Satisfaction as a Mediator between Sensory Marketing and Customer Loyalty: A Case of Pakistani Restaurant Industry (2022)Role of Customer Satisfaction…Customer satisfaction and fast-food restaurants: an empirical study on undergraduate students (2022)Customer satisfaction and fas…PENCAPAIAN KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BARANG MELALUI HARGA, EKUITAS MEREK, DAN KUALITAS PELAYANAN (2021)PENCAPAIAN KEPUASAN PELANGGAN…RELATIONSHIP OF SERVICE QUALITY, FOOD QUALITY, PRICE, PHYSICAL ENVIRONMENT AND CUSTOMER SATISFACTION: AN EMPIRICAL EVIDENCE OF A FAST FOOD RESTAURANT IN MALAYSIA (2020)RELATIONSHIP OF SERVICE QUALI…Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry (2020)Innovations for potential ent…The Effect of Service Quality, Physical Environment and Restaurant Images on Consumer Satisfaction through Perception of Value (2019)The Effect of Service Quality…Physical Environment as a Key Success Factor for Building Strong Brand Equity: A Study on Restaurant Industry (2016)Physical Environment as a Key…A Service Quality Model and its Marketing Implications (1984)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Understanding Relationship Marketing Outcomes (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)The critical incident technique. (1954)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Whence Consumer Loyalty? (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Evolving to a New Dominant Logic for Marketing (2003)A Theory of Cognitive Dissonance (2017)Diffusion of Innovations 1 (2019)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)New Introductory Lectures on Psycho-Analysis. (1935)Purposive Behavior in Animals and Men (1950)A three-component conceptualization of organizational commitment (1991)Why we buy what we buy: A theory of consumption values (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)The Ego and the Mechanisms of Defence (2018)Gaze and eye contact: A research review. (1986)Interpersonal Effects in Computer-Mediated Interaction (1992)Intimacy as an interpersonal process: The importance of self-disclosure, partner disclosure, and perceived partner responsiveness in interpersonal exchanges. (1998)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)Information Privacy Research: an Interdisciplinary Review1 (2011)Privacy and human behavior in the age of information (2015)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 2017A THEORY OF HUMAN MOTIVATION11,365 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,939 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 1965Eye-Contact, Distance and Affiliation1,842 cited
  • 1995Relationship Marketing in Consumer Markets: Antecedents and Consequences1,757 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1978The Environment and Social Behavior: Privacy, Personal Space, Territory, Crowding.1,299 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 2006Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes975 cited
  • 1993A typology of retail failures and recoveries871 cited
  • 1994Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice852 cited
  • 1993The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect727 cited

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1978
A Service‐Orientated Approach to Marketing of Services
574 cited
  • 1997An experimental study of service recovery options464 cited
  • Cited by

    • 2020Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry31 cited
    • 2022Role of Customer Satisfaction as a Mediator between Sensory Marketing and Customer Loyalty: A Case of Pakistani Restaurant Industry16 cited
    • 2022Customer satisfaction and fast-food restaurants: an empirical study on undergraduate students15 cited
    • 2020RELATIONSHIP OF SERVICE QUALITY, FOOD QUALITY, PRICE, PHYSICAL ENVIRONMENT AND CUSTOMER SATISFACTION: AN EMPIRICAL EVIDENCE OF A FAST FOOD RESTAURANT IN MALAYSIA14 cited
    • 2019The Effect of Service Quality, Physical Environment and Restaurant Images on Consumer Satisfaction through Perception of Value10 cited
    • 2021PENCAPAIAN KEPUASAN PELANGGAN PADA JASA PENGIRIMAN BARANG MELALUI HARGA, EKUITAS MEREK, DAN KUALITAS PELAYANAN9 cited
    • 2016Physical Environment as a Key Success Factor for Building Strong Brand Equity: A Study on Restaurant Industry6 cited